At Friends Hospital, I leveraged my expertise in de-escalation techniques and empathy development to enhance patient well-being and safety. Demonstrating a results-driven approach, I significantly contributed to the improvement of mental health outcomes, employing both hard and soft skills to support recovery and promote a supportive therapeutic environment.
Overview
6
6
years of professional experience
Work History
Mental Health Technician
Friends Hospital
07.2023 - Current
Performed scheduled patient safety checks and documented results to establish patients' well-being.
Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Developed and maintained positive relationships with clients to create safe and supportive environment.
Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
Improved patient well-being by providing compassionate care and support during their mental health journey.
Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
Leveraged professional expertise in behavioral management techniques to minimize disruptions within the therapeutic environment.
Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Collaborated with multidisciplinary team members, contributing valuable insights to optimize patient care and outcomes.
Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Facilitated group therapy sessions to help clients develop coping strategies and social skills.
Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
Coordinated discharge planning efforts between patients, family members, and community support services to ensure a smooth transition.
Wax Specialist
European Wax Center
11.2020 - 05.2022
Developed strong client relationships through effective communication skills and empathetic listening during consultations.
Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
Maintained clean and sanitary workspace.
Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
Complied with state licensing regulations by maintaining required documentation and participating in continuing education courses as needed.
Increased repeat business through excellent customer service and personalized treatment recommendations.
Performed skin assessments to determine appropriate products and wax types for individual client needs.
Stayed current with industry trends and advancements in waxing techniques, continuously improving skillset.
Consistently met appointment scheduling requirements, ensuring timely services for all clients.
Home Health Aide
Mentor Network
02.2019 - 08.2019
Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Improved patient well-being by providing compassionate and attentive personal care.
Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Provided mobility assistance such as walking and regular exercising.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Assisted disabled clients to support independence and well-being.
Monitored client health by performing routine pulse, temperature and blood pressure checks.
Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Followed nutritional plans to prepare optimal meals.
Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
Provided transportation and appointments management.
Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
Home Health Aide
SarahCare Adult Day Care Center & Home Care Agency
05.2018 - 02.2019
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Improved patient well-being by providing compassionate and attentive personal care.