Summary
Overview
Education
Work History
Skills
Timeline
Generic

Brianna Brothern

McComb,MS

Summary

I’m an experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

I’m a Proactive and goal-oriented leader with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. I’m very Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience

Education

High School Diploma -

Bogue Chitto Attendance Center
Bogue Chitto, MS

Work History

Cashier

Popeyes Chicken
05.2016 - 07.2017
  • Supervised daily operations to ensure efficient workflow and adherence to company standards.
  • Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
  • Tracked receipts, employee hours, and inventory movements.
  • Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
  • Maintained cleanliness and organization of service areas to enhance customer experience.
  • Processed customer transactions efficiently and accurately using point-of-sale system.
  • Assisted customers with menu selections, providing recommendations based on preferences.
  • Handled cash management duties, including balancing cash drawer at shift end.
  • Resolved customer complaints in a professional manner to ensure satisfaction.

Lead Key Holder

Taco Bell
05.2018 - 09.2019
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Optimized labor costs by analyzing historical trends and adjusting staffing levels according to anticipated business volumes.
  • Championed company values through daily interactions with employees and customers alike, leading by example as a dedicated manager who prioritized workplace culture.
  • Supervised daily operations, ensuring efficient workflow and adherence to company standards.
  • Trained and mentored new team members on customer service protocols and operational procedures.

Housekeeper

McComb Rehabilitation Center
09.2019 - 11.2020

Mccomb

  • Mentored new employees through comprehensive training programs, leading to higher retention rates and improved performance metrics.
  • Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
  • Successfully maintained strict adherence to food safety guidelines as per local regulations, ensuring consistent delivery of high-quality products at all times.
  • Excelled in every store position and regularly backed up front-line staff.
  • Supported infection control protocols by using appropriate cleaning agents and techniques.
  • Collaborated with team members to optimize daily cleaning schedules and workflows.
  • Conducted routine inspections to identify maintenance issues and reported findings promptly.
  • Trained new staff on proper cleaning procedures and safety protocols.
  • Ensured proper handling and storage of cleaning supplies according to safety guidelines.
  • Adapted cleaning methods based on specific patient needs and facility requirements.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Assisted with laundry services, ensuring timely delivery of clean linens.
  • Maintained cleanliness and sanitation standards in patient rooms and common areas.

Shift Leader Manager

Churches Chicken
09.2021 - 11.2022
  • Trained and mentored new team members on operational procedures and customer service excellence.
  • Coordinated inventory management processes, reducing waste and improving stock accuracy.
  • Implemented quality control measures to enhance food safety compliance and customer satisfaction.
  • Scheduled staff shifts effectively to optimize labor costs and maintain service levels during peak hours.
  • Developed training materials that improved onboarding efficiency for new employees.
  • Resolved customer complaints promptly, enhancing overall dining experience and retention rates.
  • Analyzed sales data to identify trends, informing staffing decisions and promotional strategies.
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Truck Loader

Bealls Dept Store
06.2022 - 01.2023
  • Loaded and unloaded merchandise efficiently to maintain inventory flow.
  • Organized products systematically for optimal storage and retrieval.
  • Collaborated with team members to ensure timely order fulfillment.
  • Conducted routine inspections of loading equipment for safety compliance.
  • Assisted in training new staff on safe loading procedures and equipment use.
  • Operated pallet jacks and forklifts to transport goods within warehouse.
  • Monitored stock levels, reporting discrepancies to management promptly.
  • Implemented improvements in loading processes to enhance efficiency and reduce delays.

Assistant Store Manager

Zaxby’s
07.2023 - 10.2025
  • Assisted in managing daily operations and maintaining store standards.
  • Trained and developed team members on customer service protocols.
  • Executed inventory management processes to ensure stock availability.
  • Supported financial management by processing transactions accurately.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

PCA

At Home Care Group
10.2025 - Current
  • Provided personal care assistance to clients, enhancing daily living activities and overall well-being.
  • Monitored client health status, reporting changes to healthcare professionals for timely interventions.
  • Assisted clients with medication management, ensuring adherence to prescribed regimens effectively.
  • Developed and maintained strong relationships with clients, fostering trust and engagement in care plans.

Skills

  • Personal hygiene assistance
  • Behavioral management
  • Emotional support
  • Dementia care
  • Compassionate care
  • Emergency response
  • Meal preparation
  • Infection control
  • End-of-life care
  • Diabetes management
  • Nutrition monitoring
  • Seizure precautions
  • Daily living assistance
  • Safety awareness
  • Medication reminders

Timeline

PCA

At Home Care Group
10.2025 - Current

Assistant Store Manager

Zaxby’s
07.2023 - 10.2025

Truck Loader

Bealls Dept Store
06.2022 - 01.2023

Shift Leader Manager

Churches Chicken
09.2021 - 11.2022

Housekeeper

McComb Rehabilitation Center
09.2019 - 11.2020

Lead Key Holder

Taco Bell
05.2018 - 09.2019

Cashier

Popeyes Chicken
05.2016 - 07.2017

High School Diploma -

Bogue Chitto Attendance Center
Brianna Brothern