Brianna Brown-Negron
Newport News,VA
Summary
Compassionate Lab Support Technician 3 at Riverside Regional Medical Center, skilled in venipuncture and specimen handling. Enhanced patient satisfaction through effective communication and conflict resolution. Maintained HIPAA compliance while ensuring accurate specimen tracking, contributing to timely testing results and a positive healthcare experience.
Experienced with maintaining laboratory equipment and sterile environments. Utilizes technical skills to support complex experiments and ensure accurate data entry. Track record of reliability and effective team collaboration in dynamic lab settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lab Support Technician 3
Riverside Regional Medical Center
03.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
Patient Access Representative
Riverside Regional Medical Center
11.2019 - 03.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
Education
No Degree - Phlebotomy Certification
New Horizons Education Center
Newport News, VA12-2022
High School Diploma -
Woodside High School
Newport News, VA06-2016
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- HIPAA compliance
- Patient confidentiality
Certification
- First Aid Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA)
Timeline
Lab Support Technician 3
Riverside Regional Medical Center
03.2023 - Current
Patient Access Representative
Riverside Regional Medical Center
11.2019 - 03.2023
No Degree - Phlebotomy Certification
New Horizons Education Center
High School Diploma -
Woodside High School
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