Brianna Burnett
Westland,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Advocate
CARVANA
11.2023 - Current
- Coordinate with customers delivery of vehicles purchased from Carvana
- Keep and maintain accurate detailed notes of customer interactions
- Promptly respond to customer requests and assist customers to resolve issues and complaints
- Operate customized single-car haulers on public roads to deliver newly purchased vehicles to customers
Credentialing Specialist
Integra Partners
06.2022 - 09.2023
- Credentialing and Re-credentialing Durable medical providers applications
- Verifying required primary source credentialing documentations to ensure providers and staff are current and policies and procedures have been followed to remain compliant
- Monitor and report responses and follows-up on items not received within the time frame
- Remote
Customer Service Representative
Integra Partners
09.2021 - 06.2022
- Successfully managing large amounts of inbound patient related calls and outbound vendor calls
Patient Service Representative
Karmanos Cancer Institute
11.2019 - 04.2021
- Collects and verifies all necessary demographic, insurance and personal information
- Collects referrals and authorizations
- Arranges /Schedule outpatient appointments
Advocate
Henry Ford Health System
01.2018 - 02.2019
- Help support and ensure that patients receive excellent service
- Consists of high-volume inbound call assisting patients with appointments, and registration
Financial Service Representative III
PSCU
06.2016 - 12.2017
- Processing banking transactions for members and assisting with account inquiries
- Processing members loan applications and reviewing for accuracy
Education
Associate - Business Marketing
Macomb Community College
12-2026
Skills
- Communication skills
- CPT coding
- Computer skills
- Customer service
- Data entry
- Analytical reasoning
- Document review
- Active listening
- Collaboration and teamwork
- Document management
- Effective communication
- Multitasking Abilities
- Attention to detail
Certification
- Driver's License
- February2021 to September2025
- Non-CDL Class C
Timeline
Delivery Advocate
CARVANA
11.2023 - Current
Credentialing Specialist
Integra Partners
06.2022 - 09.2023
Customer Service Representative
Integra Partners
09.2021 - 06.2022
Patient Service Representative
Karmanos Cancer Institute
11.2019 - 04.2021
Advocate
Henry Ford Health System
01.2018 - 02.2019
Financial Service Representative III
PSCU
06.2016 - 12.2017
- Driver's License
- February2021 to September2025
- Non-CDL Class C
Associate - Business Marketing
Macomb Community College
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