Mitchell O’Connor
Castro Valley,CA
Summary
Motivated and customer-focused sales professional with experience in automotive sales, retail management, and high-volume customer interaction roles. Skilled in delivering exceptional customer experiences, managing documentation, and coordinating operational workflows. Adept in performance in fast-paced environments, maintaining accuracy and safe-handling of sensitive information, and representing company brands with professionalism. Dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering 10 years of service-focused experience.
Overview
9
9
years of professional experience
Work History
Customer Advocate, Delivery Associate
Carvana
07.2025 - Current
- Delivered vehicles directly to customers while representing Carvana’s brand with professionalism and clarity.
- Interacted with customers via phone, SMS, voicemail, and netiquette standards to coordinate appointments, collect titles, and ensure proper release-of-liability documentation.
- Collaborated with logistics, and customer support teams to ensure smooth delivery operations.
- Submitted verified DMV paperwork to ensure compliance with state regulations.
- Prepared outbound vehicles through detailing and staging to ensure delivery met quality standards.
- Identified and reported vehicle condition discrepancies to maintain high delivery standards.
- Finalized trade-in appraisals by verifying vehicle condition, features, and required documentation.
- Performed OBD2 scans and documented diagnostic results to support appraisal decisions.
- Completed digital deal finalization, ensuring accuracy across electronic contracts and buyer documentation.
- Verified, signed, and submitted DMV paperwork in compliance with state regulations.
- Coordinated customer interactions via phone, SMS, and voicemail to schedule appointments, collect titles, and ensure release-of-liability documentation.
Automotive Sales Consultant
Marin Mazda
03.2025 - 07.2025
- Engaged inbound and outbound leads through calls, texts, emails, and personalized walkaround videos to foster relationships and drive sales.
- Assisted walk-in customers with tailored product demos, feature explanations, and test drives.
- Delivered customized product presentations and test-drive experiences based on customer needs.
- Executed the full sales process from first contact to delivery.
- Performed on-the-spot trade-in appraisals and collaborated with management on vehicle valuations.
- Maintained detailed CRM records, follow-ups, and lead tracking to enhance customer engagement and sales opportunities.
- Managed high volume of customer interactions efficiently. and customer flow with strong time-management skills.
- Maintained up-to-date knowledge of available inventory for customer assistance., incentive programs, and market trends.
- Delivered comprehensive vehicle delivery experiences, ensuring customers fully understood features and next steps for satisfaction and retention.
- Delivered full vehicle delivery experiences, ensuring customers understood features and next steps.
Expert Sales Consultant
Victra
02.2024 - 03.2025
- Conducted sales processes including cellular sales, upgrades, home internet, connected devices, and accessories.
- Utilized discovery questions to guide customers in lifestyle purchases while respecting financial limits, fostering interest in new products.
- Maximized sales with ethical practices and fraud prevention in mind.
- Maintained up-to-date knowledge of company systems, functions, and promotions to enhance customer interactions.
- Maintained knowledge of company systems, functions, and promotions.
- Provided detailed customer service to help customers save money and improve retention rates.
- Collected payment information and directed customers to internal resources for payment processing, grievances, and bill transparency.
- Assisted customers with step by step instructions of device functionalities.
- Served as a retail representative for Verizon Wireless, helping customers with their mobile needs.
Assistant Manager
Shoe Palace
03.2023 - 09.2023
- Supervised sales associates, enhancing sales processes and team performance.
- Ensured asset protection, managed shipping and receiving, and mediated employee disputes.
- Provided incentives for employees and resolved customer grievances.
- Practiced asset protection, shipping and receiving, and employee mediation.
- Implemented safety procedures, balanced cash registers, and ensured accurate daily deposits.
- Strengthened group dynamics and contributed to top 10% national store performance.
- Executed performance queries to identify areas for improvement in employee outputs. and conducted corrective action procedures for employees.
Assistant Manager/Keyholder
Jimmy John’s
08.2022 - 04.2023
- Opened and closed shop, managed cash drops and deposits to ensure accurate financial handling.
- Allocated hours, resolved employee issues, and conducted interviews to build effective team.
- Opened and closed the shop, maintained cash drops and deposits.
- Oversaw daily operations at the deli counter to ensure efficient service. and maintained cleanliness.
Barista/Smoothie Server/Cashier
TukTuk Thai Food Truck
08.2021 - 02.2022
- Prepared beverages and took customer orders to ensure customer satisfaction.
- Cleaned and prepped work area to maintain a welcoming environment.
- Assisted in stocking ingredients and maintaining equipment for efficient operations.
- Cleaned and prepped before and after opening.
Driver
Uber
01.2019 - 11.2020
- Delivered clients' food with attention to safety and timeliness.
- Helped customers with loading and unloading items for efficient service.
- Maintained a 4.8-star rating with over 3000 trips.
Delivery Driver (Evening)
Domino’s
08.2019 - 10.2020
- Delivered food to customers promptly and safely, ensuring satisfaction.
- Processed orders online and over the phone, enhancing customer convenience.
- Facilitated store cleanliness to maintain a welcoming environment.
- Followed safety protocols during the Covid-19 pandemic.
Customer Loyalty Team (Seasonal)
Zappos
11.2018 - 01.2019
- Facilitated customer orders, exchanges, and returns to enhance satisfaction.
- Provided customer service aligned with company mission to foster loyalty.
- Executed returns and exchanges per policy to ensure compliance and customer trust.
Direct Energy Texas Representative
AGR Group
10.2018 - 11.2018
- Sold energy packages in outbound call center, contributing to revenue generation.
- Compared rates to identify savings opportunities for customers.
- Managed sensitive customer data while ensuring confidentiality. and performed credit checks.
Verification Department
USHealth Henderson
02.2018 - 09.2018
- Verified information on health insurance applications.
- Assisted inbound customers with inquiries and recorded necessary information.
- Performed health screenings by phone to evaluate customer eligibility for insurance coverage.
Bellman
Grand Naniloa Hotel
04.2017 - 12.2017
- Greeted guests and transported baggage.
- Aided bespoke experiences for each guest, reflecting the luxury of the Hilton brands.
- Consolidated and stored luggage according to guest requests.
- Served as concierge, offering tailored information on local sights and activities to enrich guest experiences.
- Followed safety protocols to ensure guest security.
- Supported guest directory and coordinated crowd control during high-volume events and bookings to ensure smooth operations.
- Worked at DoubleTree by Hilton, providing hospitality services.
Education
High School Diploma -
Keaau High School
Kea‘au, HI05-2016
Associate of Science - Electrical Engineering
Arizona State University
Online12-2028
Skills
- Logistics & Delivery Operations
- Customer Service Excellence
- Sales optimization
- Lead management
- Documentation & Compliance
- Technical & Diagnostic Skills
- Technical proficiency
- Operational Efficiency
- Workflow coordination
- Team Leadership & Training
- Cash Handling & Asset Protection
- Concierge services
- Problem resolution
- Adaptability in Fast-Paced Environments
- Multichannel Communication
- Maintenance & Assembly Skills
Timeline
Customer Advocate, Delivery Associate
Carvana
07.2025 - Current
Automotive Sales Consultant
Marin Mazda
03.2025 - 07.2025
Expert Sales Consultant
Victra
02.2024 - 03.2025
Assistant Manager
Shoe Palace
03.2023 - 09.2023
Assistant Manager/Keyholder
Jimmy John’s
08.2022 - 04.2023
Barista/Smoothie Server/Cashier
TukTuk Thai Food Truck
08.2021 - 02.2022
Delivery Driver (Evening)
Domino’s
08.2019 - 10.2020
Driver
Uber
01.2019 - 11.2020
Customer Loyalty Team (Seasonal)
Zappos
11.2018 - 01.2019
Direct Energy Texas Representative
AGR Group
10.2018 - 11.2018
Verification Department
USHealth Henderson
02.2018 - 09.2018
Bellman
Grand Naniloa Hotel
04.2017 - 12.2017
High School Diploma -
Keaau High School
Associate of Science - Electrical Engineering
Arizona State University