Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Butler

Newark,DE

Summary

Dynamic Material Coordinator with a proven track record at Siemens Healthineers, excelling in inventory management and shipping coordination. Recognized for enhancing operational efficiency and maintaining quality assurance. Strong documentation skills and a commitment to safety ensure timely material availability and improved processes, contributing to overall productivity and customer satisfaction.

Overview

12
12
years of professional experience

Work History

Material Coordinator

Siemens Healthineers
07.2024 - Current
  • Coordinated material flow between departments to support efficient operations.
  • Assisted in managing inventory levels to ensure timely availability of materials.
  • Supported procurement processes by tracking order statuses and delivery schedules.
  • Maintained accurate records of material usage for reporting and analysis purposes.

Packing, Shipping, and Receiving Assembler

Agilent Technologies Inc.
04.2018 - 07.2024
  • Operated packing machinery to prepare products for shipment.
  • Assembled and labeled outgoing packages accurately and efficiently.
  • Inspected incoming materials for quality assurance before processing.
  • Coordinated with shipping carriers to ensure timely deliveries.
  • Maintained inventory accuracy through regular cycle counts and updates.
  • Trained new team members on packing and shipping protocols.
  • Improved packaging processes to enhance efficiency and reduce waste.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.

Customer Service Representative

Agilent Technologies Inc.
01.2017 - 04.2018
  • Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
  • Managed customer accounts, ensuring timely updates and maintaining accurate records in CRM system.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
  • Trained new staff on company policies, procedures, and effective communication techniques to ensure consistency.
  • Implemented feedback mechanisms to gather customer insights for continuous improvement of service processes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Credit Collections Specialist (Contractor)

Bank of America
01.2016 - 01.2017
  • Managed collections process for delinquent accounts, ensuring timely payments and reducing outstanding balances.
  • Developed and implemented effective communication strategies to enhance customer engagement during collection efforts.
  • Analyzed account histories to identify patterns, improving recovery rates through targeted follow-up actions.
  • Collaborated with cross-functional teams to resolve disputes and streamline collections workflows.

Special Handling Specialist

TransUnion Consumer Relations
03.2014 - 01.2016
  • Managed special handling procedures to ensure compliance with safety regulations and company policies.
  • Developed training materials for new staff on specialized handling techniques and equipment usage.
  • Collaborated with cross-functional teams to streamline processes and improve operational efficiency.
  • Assisted management in identifying potential improvements to the special handling process, based on firsthand experiences and observations from interacting with clients.
  • Evaluated current policies and procedures, recommending improvements to enhance overall productivity within the department.
  • Served as an escalation point for unresolved cases, collaborating closely with relevant departments to find suitable resolutions while maintaining optimal service quality levels.

Education

Bachelor of Science - Psychology

Goldey Beacom
Newark, DE
12-2024

High School Diploma -

Newark High School
Newark, DE
06-2011

Skills

  • Inventory counts
  • Safety awareness
  • Quality assurance checks
  • Data entry
  • Document management
  • Problem-solving skills
  • Critical thinking
  • Payment processing
  • Quality assurance
  • Complaint resolution
  • Project management
  • Microsoft (Expert in all Microsoft applications)
  • SAP
  • CRM
  • Expert Savvy Email Management

Timeline

Material Coordinator

Siemens Healthineers
07.2024 - Current

Packing, Shipping, and Receiving Assembler

Agilent Technologies Inc.
04.2018 - 07.2024

Customer Service Representative

Agilent Technologies Inc.
01.2017 - 04.2018

Credit Collections Specialist (Contractor)

Bank of America
01.2016 - 01.2017

Special Handling Specialist

TransUnion Consumer Relations
03.2014 - 01.2016

Bachelor of Science - Psychology

Goldey Beacom

High School Diploma -

Newark High School

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Brianna Butler