Paul Wroble
Manalapan,NJ
Summary
Dedicated professional with expertise in customer service, adept at multitasking and managing time effectively. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Engineer
Siemens Healthineers
Clifton, USA
11.2022 - Current
- Troubleshot and repaired automation instrumentation to ensure optimal functionality of electrical, mechanical, and pneumatic systems.
- Balanced workload according to customer production needs, minimizing turnaround time and maximizing mechanical uptime.
- Regularly followed up with customers post-resolution to confirm satisfaction and address concerns.
- Investigated recurring issues reported by customers, implementing preventive measures to enhance reliability.
- Prepared detailed documentation for repairs and preventive maintenance activities to ensure compliance.
- Collaborated within a team environment, facilitating seamless shift transitions for ongoing troubleshooting and repairs.
Supervisor
Appliance Distribution Center
Monroe, USA
09.2018 - 05.2022
- Coordinating and supervising all warehouse activities and staff.
- Monitor inbound deliveries and outbound shipments.
- Conduct training for staff.
- Implement and enforce systems, policies, and procedures.
- Monitor and ensure the in-house scanning system is operating effectively and correcting any possible errors with all shipments inbound and outbound.
- Resolved any inventory related discrepancies and worked on the development of new inventory control procedures.
- Set up and print inventory lists by vendor for audit and make any adjustments to active inventory to ensure a smooth ordering process.
- Facilitated annual warehouse inventory by conducting cycle counts for all merchandise in stock as well as generating reconciliations that were needed.
Carpenter Apprentice
Louis J. Home Remodeling of NJ
Manalapan, USA
10.2017 - 09.2018
- Gained exposure and valuable experience in construction-industry standards and processes through hands-on participation in numerous residential builds.
- Worked closely with project managers and crew to achieve objectives.
- Performed and assisted with framing, roof and stair building, and various rough carpentry tasks.
- Quickly earned a reputation for superior quality and attention to detail.
Installation Tech
ServiceTec Mechanical
Freehold, USA
04.2017 - 10.2017
- Worked on an installation team as a regular tech and as a lead as needed.
- Installed heating and air conditioning systems in a residential setting such as forced air furnaces, boilers, air handlers, condensers, evaporator coils, hot water heaters, and other mechanical equipment.
- Read and interpret electrical diagrams and Install electrical controls for both high and low voltage.
Education
Honors Graduate - Air Conditioning, Refrigeration, and Heating Technology
Lincoln Technical Institute
Union, NJ06.2015
Graduate -
Manalapan High School
Manalapan, NJ06.2006
Skills
- Electrical systems repair
- Customer relationship management
- Workflow optimization
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Escalation management
Accomplishments
2x 2025 Siemens Service Star Nominee(Q1/Q3)
Timeline
Customer Service Engineer
Siemens Healthineers
11.2022 - Current
Supervisor
Appliance Distribution Center
09.2018 - 05.2022
Carpenter Apprentice
Louis J. Home Remodeling of NJ
10.2017 - 09.2018
Installation Tech
ServiceTec Mechanical
04.2017 - 10.2017
Honors Graduate - Air Conditioning, Refrigeration, and Heating Technology
Lincoln Technical Institute
Graduate -
Manalapan High School