Brianna Butler
Tim Hortons
West Seneca
10
years of professional experience
Work History
Store Manager
9 Years 11 Months- Oversaw daily operations, ensuring exceptional customer service and satisfaction.
- Managed staff scheduling, optimizing labor costs while maintaining service quality.
- Implemented training programs, enhancing team performance and efficiency.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
High School Diploma
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Training and mentoring
Team leadership
Friendly and positive
Cash management
Inventory management
Shift scheduling
Recruiting and hiring
Timeline
Store Manager
Tim Hortons
09.2016 - CurrentRead More
Global Concepts Charter School
High School Diploma
Read More