Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Brianna Castillo

Harlingen,TX

Summary

Personable Installed Sales Coordinator actively pursuing a role to apply for. A few years of sales, customer service and home improvement expertise. Professional and focused with a passion for driving home improvement sales and services to foster customer satisfaction. Background includes administrative, financial and customer service experience. Knowledgeable about retail business processing and requirements. Efficient Cash Office Associate offers resourcefulness, computer proficiency and financial systems knowledge. Works quickly and accurately to update systems, check shipments and verifies totals. Highly organized and methodical with disciplined approach and excellent communication skills. Experience in serving successful in serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader with clear, comprehensive and directive supervision. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience

Work History

Install Sales Coordinator

Lowes Home Improvment
Harlingen, TX
07.2020 - 04.2021
  • Coordinated installations, including review and completion of related paperwork
  • Confirmed customer satisfaction by utilizing targeted follow-up methods after installs
  • Inventoried installation supplies before scheduling installations or ordering more
  • Handled all incoming business and client requests for information
  • Executed record filing system to improve document organization and management
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs
  • Carried out administrative tasks by communicating with clients, distributing mail and scanning documents
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Balanced safe, prepared tills and prepared register bags for next sales date
  • Prepared bank deposits and corporate cash shipments
  • Provided cash handling including sorting and counting coin and currency to make change for associates
  • Trained new employees on proper cash routines, procedures and requirements
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Installed new locks, door handles and door closers.
  • Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Reviewed blueprints and specifications to identify most effective ways to approach projects.

Golden Corral Buffet And Grill
Harlingen, TX
01.2019 - 07.2020
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Cultivated warm relationships with regular customers
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Host

Texas Roadhouse
Harlingen, TX
03.2017 - 08.2018
  • Supported servers, food runners and bussers with keeping dining area ready for every guest
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
  • Documented reservations, alerted servers and managers of large groups and prepared seating
  • Used cash registers and credit card machines to cash out customers
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.

Administrative Assistant

Empower Brokerage
Southlake, TX
03.2021 - 12.2022
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Scheduled office meetings and client appointments for staff teams.
  • Created PowerPoint presentations for business development purposes.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.

Education

Texas Sate Techincal Collage

High School Diploma -

Harlingen High School
Harlingen, TX
06.2017

Skills

  • Deliveries scheduling
  • Conflict management
  • Order tracking
  • Strategic Planning
  • Scheduling
  • Employee training and development
  • Technical Support
  • Sorting and labeling
  • Opening and Closing Procedures
  • Expense Reporting
  • Filing
  • Cash Handling
  • Heavy Equipment
  • Effective communication skills
  • Microsoft Office Suite
  • Task Prioritization
  • Confidentiality and Data Protection
  • Verbal and Written Communication
  • Judgment and Decision Making
  • Schedule Management

Timeline

Administrative Assistant

Empower Brokerage
03.2021 - 12.2022

Install Sales Coordinator

Lowes Home Improvment
07.2020 - 04.2021

Golden Corral Buffet And Grill
01.2019 - 07.2020

Host

Texas Roadhouse
03.2017 - 08.2018

Texas Sate Techincal Collage

High School Diploma -

Harlingen High School
Brianna Castillo