Brianna Castleberry
Battle Creek,MI
Summary
Accomplished Business Owner and Office Manager with a proven track record in enhancing customer satisfaction and streamlining operations. At Spotless Spaces Cleaning Services, leveraged expertise in business development and customer relations to establish robust client connections and drive service excellence. Skilled in operations management and staff training, adept at fostering team productivity and motivation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Owner
Spotless Spaces Cleaning Services
07.2024 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately.
Cleaning Services
Self Employed Services
02.2018 - Current
- Enhanced client satisfaction by providing thorough and efficient house cleaning services.
- Assisted in training new hires on safe procedures and best practices for for each task.1
- Accommodated special requests from clients, tailoring cleaning services to their specific needs.
- Assisted in home/business trash outs.
Office Manager
Tattoo Shop
10.2020 - 01.2023
- 1Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Education
General Education
Harper Creek High School
Battle Creek, MI05.2014
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Work Planning and Prioritization
- Business Planning
- Employee Training
- Performance Improvement
- Business Development
- Operations Management
- Bookkeeping
- Staff hiring
- Process Improvement
- Human Resources Management
- Operations Oversight
- Employee Motivation
- Supplier Monitoring
Certification
DBA with insurance
Timeline
Business Owner
Spotless Spaces Cleaning Services
07.2024 - Current
Office Manager
Tattoo Shop
10.2020 - 01.2023
Cleaning Services
Self Employed Services
02.2018 - Current
General Education
Harper Creek High School
DBA with insurance
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