BRIANNA CAZUN
Houston
Summary
Dedicated and energetic individual with a strong passion for delivering exceptional customer service, seeking a customer service worker position. With a proven track record of handling high-pressure situations and a positive attitude, committed to contributing to a dynamic team environment. Bringing a background in food preparation, cash handling, and customer interaction, along with a willingness to learn and adapt, and ensuring customer satisfaction.
Overview
1
1
year of professional experience
Work History
Shift Leader
WINDFIELDS CHOCOLATE BAR
Houston
06.2024 - Current
- Cleanliness and sanitation
- Cash handling accuracy
- I possess strong leadership skills, ensuring seamless restaurant operations, quality service, and team management.
- I effectively motivate and guide my crew team during shifts, leveraging excellent verbal and writing communicated skills to collaborate, with staff, customer and suppliers.
- Additionally, I excel at multitasking and prioritizing duties to meet the fast-paced demands of the restaurant environment.
- Helped employees accomplish tasks during peak periods.
- Recommended opportunities for growth and advancement to motivate employees.
- Uphold company standards and compliance requirements for operations.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Resolved conflicts between employees or customers in a professional manner.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Ensured compliance with health and safety regulations.
CHECK VERIFIER
A1 CHECK CASHERS
Houston
06.2025 - 09.2025
- Verified customer identification documents for compliance and accuracy.
- Assisted customers with check cashing inquiries and procedures.
- Conducted thorough assessments of checks for legitimacy and fraud prevention.
- Educated customers on company policies regarding check cashing services.
- Resolved customer issues related to verification in a timely manner.
- Verified accuracy of customer information by collecting and inputting data into system.
Education
HCC
Houston, TXSkills
- String communication
- Ability to multitask
- Food service
- Team collaboration
Timeline
CHECK VERIFIER
A1 CHECK CASHERS
06.2025 - 09.2025
Shift Leader
WINDFIELDS CHOCOLATE BAR
06.2024 - Current
HCC