BRIANNA CHARLES
Nashville,TN
Summary
Customer service–driven hospitality professional with strong experience in front desk operations, concierge services, and guest support. Highly skilled in communication, problem-solving, appointment scheduling, and maintaining a positive, welcoming environment. Known for professionalism, quick learning, and the ability to resolve issues efficiently. Seeking a customer service support or hospitality role where I can apply my guest relations expertise and provide exceptional service.
Overview
2
2
years of professional experience
Work History
Sortation Associate
Amazon
Nashville, Tennessee
09.2025 - Current
- Operated sortation machinery to efficiently process packages for delivery.
- Maintained a clean and organized work area to ensure safety standards.
- Collaborated with team members to meet daily sorting goals and productivity targets.
Front Desk Associate
Club Hotel Nashville
Nashville, USA
10.2024 - 10.2025
- Greet, assist, and support guests throughout check-in, stay, and check-out.
- Manage reservations and coordinate service appointments to ensure smooth operations.
- Monitor hotel activities and document incidents to maintain guest and property safety.
- Address guest questions and concerns with a customer-first approach.
- Maintain a clean, organized, and welcoming lobby environment.
Concierge
Harbor at New River Company / 5th Avenue Concierge
Fort Lauderdale, USA
05.2024 - 06.2024
- Provided attentive customer service to residents, guests, and prospective tenants.
- Scheduled and coordinated appointments with the leasing office.
- Monitored building activity and completed detailed documentation.
- Assisted with inquiries, directions, and resident needs.
Concierge
The Regatta
Fort Lauderdale, USA
01.2024 - 05.2024
- Handled visitor check-in, appointment coordination, and front desk operations.
- Communicated with the leasing office regarding prospective tenant activity.
- Observed and reported building incidents to maintain community safety.
- Delivered friendly and professional support to residents and guests.
Education
High School Diploma -
Stranahan High School
Fort Lauderdale, FLSkills
- Customer Service & Guest Support
- Hospitality Operations
- Front Desk & Concierge Services
- Appointment & Schedule Management
- Conflict Resolution & Problem Solving
- Documentation & Incident Reporting
- Strong Verbal & Written Communication
- Ability to Adapt Quickly; Fast Learner
- Professional and Welcoming Demeanor
- Safety & Security Awareness
Timeline
Sortation Associate
Amazon
09.2025 - Current
Front Desk Associate
Club Hotel Nashville
10.2024 - 10.2025
Concierge
Harbor at New River Company / 5th Avenue Concierge
05.2024 - 06.2024
Concierge
The Regatta
01.2024 - 05.2024
High School Diploma -
Stranahan High School