Brianna Chavez

Functional lead responsible for working with implementation partners to ensure ERP and CRM systems meet business requirements and system limitations have been identified. Daily responsibilities include troubleshooting system or process issues efficiently and collaborating with business leaders to identify areas the systems can improve.

• February 2024 - Project: Workday Implementation Phase 3 - Acted as the Functional Lead for Workday managing security, creating reports, assisting with configuration changes, Quality Assurance, creating testing guides, brainstorming solutions to bridge gaps in functionality, etc.
• August 2022 - Project: Workday implementation Phase 2 - Acted as the Functional Lead for our ATS and Time Tracking systems. Configured the systems to improve user experience, Quality Assurance, and created training documentation to assist operations with adopting new workflow.
• Collaborated with business stakeholders and Implementation partners to solve critical issues and customize system functionality. An example was when the project team needed a way to track hours input by the consultant by location, and found a way to capture that information.
• Acted as ATS and Time-Tracking system SME providing guidance on system functionality, customizing environments to assist with workflow while maintaining clean data, gap analysis, training team on new functionality or workflow, etc.
• Organized the release of configuration changes to the production environment by creating a roll-out calendar, creating documentation on the new functionality, conducting training presentations
• Collaborated with the Learning and Development team to create instructional documents for the Time-tracking system, ATS, HCM, etc.
• Provided support for end users, conduct Quality Assurance testing, and tracking project deliverables via JIRA

• Participated in the inaugural CSI Connect program, received professional training, C-suite speakers, and developed public speaking skills
• Created process documentation to assist with configuration changes and mass changes in our ATS, as a result of this documentation their is a higher success rate for mass changes made in the system
• Worked with team members to resolve complex application issues
• Organized and collected vendor contracts for the finance department
• Troubleshooted a wide variety of system issues or limitations related to access, system workflow, configuration, etc.