Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Brianna Clark

Cypress,TX

Summary

Hello, my name is Brianna Clark. I am currently studying anthropology and art at Lone Star. I have over six years of experience in customer service, and experience and skills in team supervision. Proven ability to resolve conflicts and enhance team morale while training new staff. Skilled in cash handling and merchandising, consistently delivering exceptional customer experiences and driving sales growth.

Overview

9
9
years of professional experience

Work History

Barista Shift Supervisor

Tiny's Milk and Cookies
Houston, TX
11.2024 - Current
  • Ensured compliance with health department regulations related to food handling practices.
  • Resolved customer complaints in a polite and professional manner.
  • Promoted positive team morale by encouraging collaboration among staff members.
  • Received payments from customers and returned correct change when necessary.
  • Inspected coffee brewing equipment to ensure proper functioning.
  • Provided support during peak hours by running drinks or helping out on the register.
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
  • Performed opening duties such as setting up espresso machines for the day's operations.
  • Maintained a clean and well-stocked work area throughout shifts.
  • Assisted customers in selecting beverages based on their preferences.
  • Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
  • Conducted daily shift meetings with baristas to review objectives and customer service standards.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Greeted guests with pleasant smile and superior customer service.

Sales Associate

Nike Outlet Store
Cypress, TX
06.2018 - 10.2019
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Organized stockroom shelves according to size, color or style.
  • Conducted inventories on a regular basis to track stock levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Tracked sales performance metrics to identify trends in market place.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Used technology resources to assist customers in locating and selecting items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Sales Associate

Converse
Cypress, TX
11.2016 - 06.2018
  • Greeted customers and provided exceptional customer service.
  • Organized stockroom shelves according to size, color or style.
  • Conducted inventories on a regular basis to track stock levels.
  • Assisted customers with product selection, sizing and styling.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Tracked sales performance metrics to identify trends in market place.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Handled customer complaints in a professional manner.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Used technology resources to assist customers in locating and selecting items.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

Associate of Arts - Anthropology

Lone Star College
Houston, TX

Skills

  • Customer service
  • Training and supervision
  • Strong teamwork
  • Problem solving
  • Positive and professional
  • Verbal and written communication
  • Customer relations
  • Inbound and outbound calling
  • Credit card payment processing
  • Task prioritization
  • ASL (2 years)
  • Cash handling
  • Merchandising
  • POS

Affiliations

  • Reading
  • Art Museums
  • Volleyball
  • Playdates with my kids
  • Trying new places to eat
  • Volunteering at animal shelters
  • Honors eligibility for my grades

Languages

ASL
Limited

References

References available upon request.

Timeline

Barista Shift Supervisor

Tiny's Milk and Cookies
11.2024 - Current

Sales Associate

Nike Outlet Store
06.2018 - 10.2019

Sales Associate

Converse
11.2016 - 06.2018

Associate of Arts - Anthropology

Lone Star College

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