Brianna Connolly
Ridge,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Operations Team Support
Lenox Advisors
Manhattan, NY
06.2022 - 07.2024
- Collaborated with other departments to ensure alignment of goals across the organization.
- Developed and implemented operational strategies to increase efficiency and productivity of team.
- Trained new hires on operational processes and provided ongoing training for existing employees when needed.
- Collaborated closely with cross-functional teams such as marketing, sales, finance and IT to ensure successful delivery of services.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Greeted visitors warmly upon arrival at the office premises.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Maintained database of customer and sales information using SalesForce software.
Waitress
Canal Cafe
Hampton Bays, NY
04.2022 - 09.2022
- Maintained a clean work station by restocking supplies, wiping down counters.
- Performed basic math calculations when computing bills for customers' meals.
- Served alcoholic beverages responsibly in accordance with state laws.
- Communicated daily specials to customers.
- Answered questions about menu items, ingredients, and pricing.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Front Desk Receptionist
Infinity Laser Spa
Manhattan, NY
02.2021 - 01.2022
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Greeted customers warmly and made them feel welcome.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Responded to customer inquiries via phone, email, and in person.
- Assisted with scheduling appointments for clients and visitors.
Marketing Research Intern
Island Sports Physical Therapy
East Setauket, NY
01.2019 - 07.2020
- Participated in brainstorming sessions to generate ideas for marketing initiatives.
- Analyzed survey results to create detailed reports for senior management.
- Assisted with the design of focus groups and other qualitative research projects.
- Developed and implemented surveys to collect data on customer preferences.
- Developed test plans for new product launches to gauge customer reactions.
- Created presentations summarizing key findings from market research studies.
- Prepared summaries of industry trends, customer feedback and competitor activity.
Education
BBA - Marketing
LIM College
New York, NY12-2021
Skills
- Forecasting
- Operational Excellence
- Project Management
- Team Training
- Marketing
- Teamwork and Collaboration
- Problem-solving abilities
- Interpersonal Skills
- Team building
- Professional Demeanor
- Decision-Making
- Reliability
- Idea Development and Brainstorming
- Salesforce
Accomplishments
- DEIB Committee
Timeline
Operations Team Support
Lenox Advisors
06.2022 - 07.2024
Waitress
Canal Cafe
04.2022 - 09.2022
Front Desk Receptionist
Infinity Laser Spa
02.2021 - 01.2022
Marketing Research Intern
Island Sports Physical Therapy
01.2019 - 07.2020
BBA - Marketing
LIM College
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