Brianna Contreras
Fort Worth,TX
Summary
Proven expertise in office administration and customer relations, demonstrated through impactful roles at Keller ISD and North Texas Orthopedics & Spine Center. Excelled in file management and fostering strong patient relationships, significantly enhancing operational efficiency and client trust. Skilled in effective communication and adept at quick problem-solving consistently achieving improved outcomes.
Overview
9
9
years of professional experience
Work History
Paraprofessional Aide
Keller ISD
08.2022 - Current
- Assisted teachers in managing classroom behavior, contributing to a focused and positive learning environment.
- Monitored student understanding during lessons, providing immediate feedback to clarify misconceptions as necessary.
- Implemented behavior management strategies effectively, leading to decreased disruptions in the classroom setting.
- Participated in professional development opportunities, continuously refining teaching techniques for improved student outcomes.
- Provided essential support during standardized testing periods, ensuring proper accommodations were implemented for students with specific needs.
- Assisted teachers in preparing engaging lesson materials that aligned with state standards and curricular goals.
- Strengthened communication between home and school by regularly updating parents on their child''s progress and challenges.
- Maintained accurate records of student progress, enabling timely interventions and support when needed.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Helped teacher prepare instructional material and displays.
- Maintained and operated classroom equipment to maximize use and lifespan.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Prepared reports and maintained administrative records.
Medical Assistant
North Texas Orthopedics & Spine Center
02.2022 - 08.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Managed phone calls and online messages.
- Produce and distribute correspondence memos, letters, faxes and forms
- Called and faxed pharmacies and Physicians to submit pertinent patient information.
- Collected and documented patient vitals (blood pressure, height and weight), medications, and health history in clinic environment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Taught patients about medications, procedures, and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage.
- Obtained prior authorizations for medications and medical procedures.
- Scheduled surgeries or medical procedures in office or appropriate hospital.
- Casting, splinting, and durable medical equipment.
Medical Assistant and Front Office Receptionist
North Texas Orthopedics & Spine Center
07.2016 - 05.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Managed phone calls and online messages.
- Produce and distribute correspondence memos, letters, faxes and forms
- Called and faxed pharmacies and Physicians to submit pertinent patient information.
- Collected and documented patient vitals (blood pressure, height and weight), medications, and health history in clinic environment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Taught patients about medications, procedures, and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Verified patient insurance coverage.
- Obtained prior authorizations for medications and medical procedures.
- Scheduled surgeries or medical procedures in office or appropriate hospital.
- Casting, splinting, and durable medical equipment
Medical Receptionist
Adult Internal Medicine Midcities
01.2015 - 06.2016
- Typing ,data entry
- Front desk management
- Filing, faxing and mailing
- Microsoft word, excel, PowerPoint
- Telephone skills
- Insurance verification and benefits
- Collecting payments
- New patient scheduling and follow up appointments.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
Associate Arts Degree -
Seminole State College
Seminole, OK07.2013
High School Diploma -
Central High School
Keller, TX05.2011
Skills
- Customer/Client relations
- Office Administration
- File Management
- Documentation
- Data Collection
- Clerical Support
- Schedule Management
- Computer Skills
- Relationship Building
- Quick problem solver
- Medical terminology
Timeline
Paraprofessional Aide
Keller ISD
08.2022 - Current
Medical Assistant
North Texas Orthopedics & Spine Center
02.2022 - 08.2022
Medical Assistant and Front Office Receptionist
North Texas Orthopedics & Spine Center
07.2016 - 05.2021
Medical Receptionist
Adult Internal Medicine Midcities
01.2015 - 06.2016
Associate Arts Degree -
Seminole State College
High School Diploma -
Central High School