Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Cosby

Brianna Cosby

Cedar Park,TX

Summary

Skilled Customer Service Advisor with relevant work history in customer-focused environments. Proven ability to manage customer queries, find solutions and maintain high levels of service quality. Strengths include effective communication, problem-solving skills and adaptability. Previous roles and references demonstrate significant impact on improving customer satisfaction rates and building strong client relationships.

Overview

5
5
years of professional experience

Work History

Customer Service Advisor

Ibex
New Braunfels, TX
08.2022 - Current
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently
  • Maintained customer databases by updating emails, phone numbers and addresses if necessary
  • Provided a high volume of support to customers through live chat and email
  • Scored in the top 10% of employees in successful resolution of issues
  • Developed a reputation as an efficient service provider with high levels of accuracy
  • Streamlined the payments processing procedure, increasing overall system speed by 15%
  • Answered product questions with up-to-date knowledge of sales and store promotions.

Student Services Representative

Abilene Independent School District
Abilene, TX
08.2021 - 08.2022
  • Provided comprehensive academic support, advice and guidance to students covering academic, social, career, and related issues, making appropriate referrals as needed
  • Determined areas of need and developed student workshops and other activities
  • Developed interventions related to student academic status and success
  • Reported on activities and outcomes; assisting with report-writing, and data collection
  • Monitored student performance and scheduled appointments with guardians as needed
  • Maintained student records and assisted with program assessment and evaluation activities
  • Keep parents or guardians updated via email chat or a support app used for communication.

Patient Care Assistant

Touching Hearts at Home
Abilene, TX
01.2020 - 07.2021
  • Performed new patient registration; updated registration and insurance information
  • Prepared and submitted billing data and medical claims to insurance companies
  • Collected and reviewed referrals and pre-authorizations
  • Responded to telephone inquiries from all callers, following established protocols for prescription request and messaging
  • Managed medical records and documents, inputted information into internal database, retrieved and relayed information to practitioners
  • Maintained and monitored the status of patient records and medical history, including internal databases
  • Facilitated communication between patients and doctors offices, combining patience and determination to troubleshoot patient issues.

Education

Associate of Science - Sonography

Austin Community College
Austin, TX
08-2026

High School Diploma -

Cooper High School
Abilene, TX

Skills

  • Handling Escalations
  • Compliance
  • Scheduling
  • Account Management
  • Issue and Complaint Resolution
  • Call Monitoring
  • Workflow Management
  • Technical Support
  • Relationship Building
  • Team Building
  • CRM Software Record-Keeping
  • Data Analysis
  • Software Programs/Technology (Zendesk, Teams, MSO)
  • Live Chat Engagement
  • Payment Processing
  • Email Support
  • Quality Assurance
  • Medical Terminology

Timeline

Customer Service Advisor

Ibex
08.2022 - Current

Student Services Representative

Abilene Independent School District
08.2021 - 08.2022

Patient Care Assistant

Touching Hearts at Home
01.2020 - 07.2021

Associate of Science - Sonography

Austin Community College

High School Diploma -

Cooper High School

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Brianna Cosby