BRIANNA CRONEY
Las Vegas
Summary
Professional with over 12 years in customer support and management, focused on improving service quality and operational performance. Expertise in Salesforce and Microsoft Office, with a history of achieving significant profit and sales increases. Data management skills include precise data entry and database oversight, ensuring high standards of information accuracy and reliability.
Compassionate Health Concierge with background in managing and coordinating patient care services. Skills include understanding medical terminology, ensuring high-quality customer service, and maintaining confidentiality of sensitive information. Known for effective communication skills, ability to handle multiple tasks simultaneously, and commitment to improving overall patient experiences. Made significant impact by streamlining processes and introducing innovative solutions to enhance patient satisfaction in previous roles.
Overview
9
9
years of professional experience
Work History
Health Concierge
Aetna, a CVS Health
Las Vegas
12.2024 - Current
- Enhanced patient support for inquiries about benefits, enrollment, and claim resolutions.
- Achieved a 95% first-contact resolution rate through optimized response protocols.
- Processed and reviewed insurance claims for accuracy and compliance.
- Evaluated claim files for completeness and adherence to company policies.
- Educated clients on benefits options and eligibility requirements.
- Provided training and support for new team members on benefits systems.
Technical Support Agent
Conduent
Las Vegas
12.2024 - 05.2025
- Resolved customer inquiries using troubleshooting techniques and knowledge base.
- Assisted clients with software issues through remote support tools.
- Documented support interactions in ticketing system for future reference.
- Provided prompt and accurate responses to customer inquiries via chat.
- Assisted customers in troubleshooting technical issues with products and services.
General Manager
7-Eleven
01.2023 - 12.2024
- Directed team operations to achieve effective management and high-quality customer service.
- Managed financial transactions and inventory control to reduce losses and meet sales targets.
- Maintained cleanliness standards while ensuring compliance with legal documentation regulations.
- Trained and mentored staff on operational best practices to improve efficiency and service quality.
- Analyzed sales data to identify trends and develop strategies for product placement and promotions.
- Established performance metrics to evaluate team productivity and implement corrective actions as needed.
General Manager
Woof Gang Bakery & Grooming
03.2021 - 01.2023
- Streamlined team operations and customer service processes to enhance store efficiency.
- Oversaw financial responsibilities, including money management and inventory control, achieving 21% profit increase in first year.
- Implemented sales strategies and key performance indicators, resulting in 14% sales growth during first quarter of 2022.
- Managed daily operations, ensuring high standards of grooming and customer service.
- Coordinated inventory management, ensuring availability of necessary supplies and equipment.
District Manager
Spirit Halloween
08.2020 - 11.2020
- Managed multiple retail locations to ensure seamless operations and compliance with Covid-19 safety standards.
- Achieved store sales goals through strategic marketing initiatives and performance optimization.
- Led teams effectively while overseeing inventory management and financial operations.
- Implemented key performance indicators to drive sales and operational efficiency.
- Mentored and trained store managers on best practices in merchandising and team leadership.
- Collaborated with cross-functional teams to ensure consistent execution of corporate initiatives.
Senior Corporate Trainer
1st Line Global
04.2017 - 10.2020
- Coached team members in sales and customer service, resulting in improved overall performance.
- Led recruitment efforts by conducting interviews and ensuring effective onboarding of new hires.
- Administered team management tasks, including payroll processing and employee scheduling for efficiency.
General Manager
Forever 21
10.2018 - 08.2020
- Streamlined team operations through effective recruitment, training, and scheduling to boost productivity.
- Ensured accuracy in financial operations, including money management and payroll compliance with company policies.
- Implemented inventory control and loss prevention strategies to meet store sales goals and key performance indicators.
Education
High school Diploma -
Lakeland Regional High School
Skills
- Operational management
- Human resources administration
- Patient confidentiality
- Office administration
- Data entry proficiency
- Benefits education
- Claims processing
Experience
01-2016
Timeline
Technical Support Agent
Conduent
12.2024 - 05.2025
Health Concierge
Aetna, a CVS Health
12.2024 - Current
General Manager
7-Eleven
01.2023 - 12.2024
General Manager
Woof Gang Bakery & Grooming
03.2021 - 01.2023
District Manager
Spirit Halloween
08.2020 - 11.2020
General Manager
Forever 21
10.2018 - 08.2020
Senior Corporate Trainer
1st Line Global
04.2017 - 10.2020
High school Diploma -
Lakeland Regional High School