Shalynne Lomax
Greenville,South Carolina
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Health Concierge
CVS Aetna
08.2024 - Current
- Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.
- Helped members navigate enrollment process and choose appropriate options.
- Resolved problems related to benefits, eligibility and claims.
- Provided information such as copay and premium details, pre-approval procedures and available products.
Payment Processor
Global Lending Services LLC
01.2024 - 07.2024
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Input financial data and produced reports using Software.
- Maintained account accuracy by reviewing and reconciling checks monthly.
CL Customer Care Associate
Progressive Insurance
08.2022 - 01.2024
- Consistently provides customer experience that supports Progressive Insurance as a brand
- Interact positively with both internal and external customers by accurately completing work, providing an individual experience for each customer while being mindful of their time.
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
Sr. Correspondence Specialist
Resurgent Capital Services
09.2019 - 08.2022
- Used my process knowledge to help train and process correspondence scanned into the CS-FCRA and other Queues
- Helped others utilize the reference guide as the primary source for work instruction
- Helped with team meetings, reference guide changes, and monthly audits to help bridge the gap on things our team may be struggling with.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
Bankruptcy Payment Processor
World Acceptance Corporation
02.2019 - 09.2019
- Processed daily bankruptcy checks
- Made sure payments were processed accurately and accounts balanced at the end of the day
- Helped with a host of other duties such as notarizing affidavits and sorting mail.
Teller Supervisor
South Carolina State Credit Union
09.2012 - 11.2017
- Processed daily transactions for customers while supervising, coaching, and training tellers
- Processed weekly cash order, maintained vault, ordered branch supplies
Education
Certificate - Medical Coding
Greenville Technical College
Greenville, SCDiploma - undefined
Wren High School
05.2005
Skills
- Expertise in communication
- Active listening
- Empathy
- Problem solving
- Time/stress management
- Dedication
- Research abilities
- Data Entry
- Inbound Call Management
- Customer Support
- Medical terminology knowledge
- CRM Software
Leadership Experience
- Supervisor 4 years
- Team Lead 2 years
Communication Skills
Strong written and verbal communication skills, including the ability to provide and receive constructive feedback.
Timeline
Health Concierge
CVS Aetna
08.2024 - Current
Payment Processor
Global Lending Services LLC
01.2024 - 07.2024
CL Customer Care Associate
Progressive Insurance
08.2022 - 01.2024
Sr. Correspondence Specialist
Resurgent Capital Services
09.2019 - 08.2022
Bankruptcy Payment Processor
World Acceptance Corporation
02.2019 - 09.2019
Teller Supervisor
South Carolina State Credit Union
09.2012 - 11.2017
Certificate - Medical Coding
Greenville Technical College
Diploma - undefined
Wren High School
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