Brianna Cruz
Norwalk,CA
Summary
Professional hospitality leader with significant experience in front-of-house operations, known for exceptional customer service and team collaboration. Proven ability to seamlessly adapt to changing needs while focusing on achieving results. Skilled in staff management, conflict resolution, and enhancing guest experiences with warm and professional demeanor.
Overview
7
7
years of professional experience
Work History
Receiving Assistant
Disneyland Resort
02.2025 - Current
- Maintained a clean and orderly work environment, adhering to safety protocols and promoting efficient operations.
- Used pallet jacks and dollies to load and unloaded goods
- Completed basic mathematical calculations to check weights of inventory
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Making sure everything is in FIFO order
- Cleaning and organizing the location to make sure it is presentable and safe for cast members to walk through
Host
Disneyland Resort
06.2018 - Current
- Answered guests' questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, clean menus, roll-ups, and a show ready patio.
Support Lead
Disneyland Resort
06.2019 - 07.2024
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored system performance to identify potential issues.
- Enhanced guest safety by promptly addressing concerns and providing accurate information.
- Boosted team morale by consistently recognizing cast member's achievements.
- Maintained efficiency with up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from VIP and other departments.
- Coordinated Kosher or allergy-friendly requests for guests, leading to a successful and memorable dinning experience.
Front of House Lead
Disneyland Resort
06.2019 - 07.2024
- Boosted cast morale and performance through effective communication and motivational strategies.
- Ensured compliance with safety through diligently monitoring practices.
- Oversaw cash handling procedures accurately to guarantee proper measures were followed consistently for accuracy purposes.
- Maintained a show-ready, welcoming environment for guests, ensuring optimal dining experiences.
- Resolved customer complaints professionally, maintaining high levels of guest satisfaction.
- Executed real-time problem-solving skills in addressing unexpected challenges such as staff shortages, equipment issues and weather unexpectancies
Education
High School Diploma -
Norwalk High School
Norwalk, CA2017
Skills
- Customer Service
- Team Collaboration
- Detail Oriented
- Effective Multitasking
- Interactive communication skills
- Heavy lifting
Timeline
Receiving Assistant
Disneyland Resort
02.2025 - Current
Support Lead
Disneyland Resort
06.2019 - 07.2024
Front of House Lead
Disneyland Resort
06.2019 - 07.2024
Host
Disneyland Resort
06.2018 - Current
High School Diploma -
Norwalk High School
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