Brianna Dapkus
Albanese Confectionery Group
Hobart,IN
1
Certification
12
years of professional experience
Dedicated quality professional who strives to uphold high standards and deliver consistent results. Extensive experience in identifying and resolving quality issues to ensure top-tier product excellence. Reliable team player with a strong emphasis on collaboration and adaptability to evolving project needs, actively seeking opportunities to learn new tasks and pursue additional certifications. Committed to continuous improvement, consistently striving to enhance processes for greater efficiency, accuracy, and regulatory compliance.
Work History
Quality Assurance Specialist
1 Year 10 Months- Reviewed incoming ingredients and packaging for specifications, traceability, and contamination risks.
- Maintained quality records, batch documentation, and corrective action logs for audit readiness.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Documented testing procedures for developers and future testing use.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Developed and executed test plans to ensure products met customer specifications, increasing client satisfaction rates.
- Inspected items and compared against standards to meet regulatory requirements.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
- Conducted investigations into questionable test results.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
Quality Control Technician
1 Year 8 Months- Inspected confectionery products for color, texture, weight, and packaging compliance against specifications.
- Collected product samples for laboratory analysis and release verification.
- Documented quality checks, test results, and nonconformance findings in production records.
- Monitored GMP and sanitation practices to support food safety requirements throughout shifts.
- Coordinated with production teams to resolve quality issues and maintain consistent output.
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
Pharmacy Technician
2 Years 3 Months- Answered incoming phone calls, addressing inquiries from customers and healthcare providers to enhance service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Counted and labeled prescriptions with correct items and quantity.
- Stocked, labeled, and inventoried medication, maintaining precise records to support inventory management.
Pharmacy Technician
1 Year 11 Months- Counted and labeled prescriptions, ensuring accuracy of items and quantities.
- Stocked, labeled, and inventoried medications to maintain accurate inventory records.
- Executed pharmacy tasks efficiently and accurately with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system, facilitating timely medication access.
Customer Service Associate
1 Year 9 Months- Assisted large volume of customers daily, fostering positive experiences and ensuring high customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on special promotions and delivered detailed product information to enhance purchasing decisions.
- Partnered with store management and program leadership to recommend actionable improvements and corrective plans.
Pharmacy Technician
2 Years 1 Month- Communicated with patients to gather prescription and medical information, facilitating consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Processed customer payments at point of sale.
- Assisted customers in-person and over telephone by resolving issues related to orders, system navigation, and item location.
Customer Service Representative
2 Years 7 Months- Sanitized equipment and wiped counters to ensure cleanliness in food prep and dining areas.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Restocked workstations and food display cases with fresh selections to minimize customer wait times during peak periods.
- Adhered to food safety procedures and health regulations to protect customers from food borne illness.
Education
High School Diploma
Skills
Data analysis
Test results analysis
Documentation management
Statistical Analysis
Detail-oriented
Detail orientation
Problem-solving skills
Analytical thinking
Organization and Prioritization
Team collaboration
High-volume operations
Adaptability and flexibility
Certification
PCQI Certification: Preventive Controls Qualified Individual
Timeline
Quality Assurance Specialist
Albanese Confectionery Group
01.2025 - CurrentRead More
Quality Control Technician
Albanese Confectionery Group
05.2023 - 01.2025Read More
Pharmacy Technician
GD Pharmacy Services
02.2021 - 05.2023Read More
Pharmacy Technician
IN Touch Pharmaceuticals
03.2019 - 02.2021Read More
Customer Service Associate
Inmans Bowling And Recreational
04.2018 - 01.2020Read More
Pharmacy Technician
Walgreens
02.2017 - 03.2019Read More
Customer Service Representative
Dairy Queen Grill & Chill
07.2014 - 02.2017Read More
Hebron High School
High School Diploma
Read More