Brianna Dawson
Cincinnati
Summary
Experienced with compliance oversight, regulatory adherence, and policy implementation. Utilizes strategic thinking to ensure organizational compliance and mitigate risks. Knowledge of regulatory reporting and internal audits to maintain compliance standards.
Overview
7
7
years of professional experience
Work History
Student
University of Cincinnati
07.2023 - Current
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
Safety
Thomas Trucking LLC (No Longer in Business)
07.2021 - 07.2023
- Improved employee engagement by delivering targeted training sessions on key aspects of regulatory requirements pertinent to their job functions .
- Established positive relationships with regulators through open communication and prompt response to inquiries or concerns.
- Reduced risk of non-compliance through regular audits and monitoring activities.
- Conducted thorough investigations into potential violations, recommending corrective actions when necessary.
- Developed strong relationships with clients, leading to increased repeat business and high levels of customer satisfaction.
- Initiated performance evaluations for drivers, establishing clear expectations and promoting accountability.
- Managed the daily operations of a trucking fleet, ensuring on-time deliveries and optimal resource allocation.
- Maintained accurate records of driver hours, ensuring compliance with DOT regulations and minimizing risk exposure for the company.
- Conducted regular safety meetings to reinforce best practices and maintain a culture of safety among drivers.
- Implemented regular vehicle maintenance schedules for improved equipment lifespan and reduced breakdowns on the road.
- Resolved disputes between drivers and customers, maintaining professionalism and upholding company reputation at all times.
- Implemented digital logging system, simplifying tracking of hours and compliance with regulations.
- Enhanced safety compliance by conducting regular vehicle inspections and maintenance checks.
- Conducted analysis of delivery routes to identify bottlenecks, implementing solutions that sped up delivery times.
Cold Caller
RDI
12.2020 - 07.2021
- Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Contributed to team sales goals by persistently reaching out to potential clients and setting appointments with qualified leads.
- Established credibility during initial contact by presenting a professional image and demonstrating extensive knowledge about company products or services.
- Maintained compliance with all company policies during outreach efforts, ensuring ethical practices at all times.
- Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
- Enhanced customer relations through attentive listening and promptly addressing inquiries during calls.
Manager
Kroger
11.2019 - 12.2020
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
Manager
Pizzahut
07.2018 - 10.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
High School Diploma -
Batavia Highschool
Batavia05-2018
Skills
- Fast learner
- Positive attitude
- Time management
- Attention to detail
- Customer service
- Decision-making
- Documentation and reporting
- Operations management
- DOT compliance awareness
Timeline
Student
University of Cincinnati
07.2023 - Current
Safety
Thomas Trucking LLC (No Longer in Business)
07.2021 - 07.2023
Cold Caller
RDI
12.2020 - 07.2021
Manager
Kroger
11.2019 - 12.2020
Manager
Pizzahut
07.2018 - 10.2019
High School Diploma -
Batavia Highschool
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