BRIANNA DEARMON
JACKSONVILLE,FL
Summary
Dynamic Relationship Specialist with a proven track record in enhancing customer engagement and driving positive outcomes in financial services. Skilled in conflict resolution and communication strategies, fostering a supportive and equitable workplace culture. Experienced in developing sales plans and training team members to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Relationship Specialist II
VyStar Credit Union
10.2022 - Current
- Assisted management in bank opening and closing procedures.
- Assisted with the training of new team members.
- Reviewed the accuracy of membership opening documents and procedures.
- Worked with management teams to develop annual sales plans, goals, and targets.
- Attended scheduled training sessions, department meetings, and company events to build expertise and promote the company image.
- Remained open to feedback from the supervisor and peers to build and improve skill set.
- Handled customer complaints and inquiries courteously and efficiently.
Relationship Specialist I
VyStar Credit Union
12.2020 - 09.2022
- Greeted customers by name, and displayed a respectful attitude, helping to develop rapport with the customer base and build lasting relationships.
- Met production targets that impacted overall company revenue goals.
- Guided customers in selecting appropriate financial products for individual needs.
- Balanced the cash drawer and maintained full accountability for the assigned cash.
- Addressed customer questions and concerns regarding products and services.
- Analyzed credit reports and financial scenarios, determining appropriate loan products for customers.
- Submitted loan applications to the underwriter for verification and recommendations.
- Met with applicants to obtain loan application information and answer questions about the process.
- Worked with clients to identify financial goals, and to find ways of reaching those goals.
Test Proctor
Florida State College, Jacksonville
01.2020 - 12.2020
- Invigilating a variety of exams, preventing students from cheating, ensuring a safe and orderly environment, explaining test rules to students, determining materials permitted during the test, setting up the test room, and recording attendance.
- Conferred with teachers to select course materials, and determine suitable teaching aids.
- Explained and answered questions concerning examination procedures, and related matters.
- Inspected examination rooms to gauge suitability for impending exams.
- Conducted pre-exam briefings for test takers about expectations for their behavior during the exam period.
- Delivered interactive group instruction to administer lessons and assignments, successfully engaging students of all learning abilities.
- Monitored student behavior throughout the duration of tests.
Restaurant Front of House Manager
Cool Moose Cafe
Jacksonville, FL
01.2018 - 06.2020
- Monitored customer feedback and complaints, and delivered prompt and satisfactory resolutions.
- Exhibited leadership ability through empowerment and understanding of position responsibilities.
- Developed and monitored daily, weekly, and monthly budgets, and controlled costs to ensure profitability.
- Reviewed work procedures and operational problems to determine ways to improve service and performance.
- Ensured the accuracy of staff timecards and processed payroll for all restaurant employees.
- Assisted with onboarding and training for all new front-of-house employees.
- Enhanced ambiance and customer experience through strategic layout and design changes in front of house areas.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
Master Of Science (M.S.) - Human Resource Development
Barry University
Miami, FL05-2025
Bachelor Of Science (B.S.) - Communication & Media Studies
Florida State College At Jacksonville
Jacksonville, FL05.2023
Associate in Arts (A.A.) -
Florida State College At Jacksonville
Jacksonville, FL12.2019
Skills
- Customer Relationship Management
- Sales Expertise
- Conflict Resolution
- Financial Product Knowledge
- Communication Strategies
- Team Leadership
Activities
- Treasurer, Women’s Employee Resource Group at VyStar Credit Union (W.A.V.E), 10/01/24- Current
- Engagement Ambassador, Women’s Employee Resource Group at VyStar Credit Union (W.A.V.E), 03/01/24- 10/01/24
- Mentee, Future Fit Mentorship Program at VyStar Credit Union, 05/01/24- 12/01/24
Timeline
Relationship Specialist II
VyStar Credit Union
10.2022 - Current
Relationship Specialist I
VyStar Credit Union
12.2020 - 09.2022
Test Proctor
Florida State College, Jacksonville
01.2020 - 12.2020
Restaurant Front of House Manager
Cool Moose Cafe
01.2018 - 06.2020
Master Of Science (M.S.) - Human Resource Development
Barry University
Bachelor Of Science (B.S.) - Communication & Media Studies
Florida State College At Jacksonville
Associate in Arts (A.A.) -
Florida State College At Jacksonville