Brianna Deopere
Sauk Rapids,MN
Summary
Dynamic AML Training Lead at Huntington National Bank with a proven track record in developing impactful onboarding programs and enhancing team skills through effective coaching. Skilled in training delivery and lesson planning, I drive continuous improvement initiatives while fostering collaboration across departments to optimize training effectiveness and employee engagement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
AML Training Lead
Huntington National Bank
Wayzata, MN
02.2022 - Current
- Developed and implemented training programs for new employees, enhancing onboarding experience.
- Facilitated workshops to improve team skills and knowledge retention across departments.
- Collaborated with management to assess training needs and identify skill gaps within teams.
- Evaluated training effectiveness through surveys and feedback, leading to continuous improvement initiatives.
- Coordinated scheduling of training sessions, optimizing resource allocation and attendance rates.
AML Investigator I
Huntington National Bank
Wayzata, MN
03.2018 - 02.2022
- Conducted thorough investigations of suspicious transactions to identify potential money laundering activities.
- Collaborated with compliance team to ensure adherence to regulatory requirements and internal policies.
- Analyzed financial data and transaction patterns using AML software tools for risk assessment.
- Prepared detailed reports on findings, recommending further actions based on investigative outcomes.
- Monitored alerts generated by transaction monitoring systems for unusual account behavior.
Problem Resolution Specialist
Huntington National Bank
Wayzata, MN
09.2016 - 03.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Analyzed complex issues to develop efficient solutions that enhance customer satisfaction.
- Collaborated with cross-functional teams to streamline processes and improve response times.
- Trained and mentored new team members to ensure consistent quality of service across the department.
- Acted as a liaison between customers and internal teams to ensure seamless communication during the problem resolution process.
Customer Service Representative
Huntington National Bank
Wayzata, MN
02.2016 - 09.2016
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Processed transactions efficiently, ensuring accuracy in account management and financial services.
- Utilized customer relationship management software to document interactions and track service requests.
- Assisted customers with online banking tools, enhancing user experience and troubleshooting technical issues.
Assistant Manager
Famous Footwear
Maple Grove, MN
08.2007 - 03.2017
- Assisted in daily operations, ensuring efficient store processes and optimal customer service.
- Coordinated team scheduling to enhance coverage during peak hours and improve sales performance.
- Trained new employees on product knowledge and customer engagement techniques for consistent service delivery.
- Monitored inventory levels, facilitating timely restocking and minimizing stock discrepancies.
Education
Associate Of Arts - General Studies
Anoka-Ramsey Community College
Minneapolis, MNSkills
- Employee onboarding
- Virtual training
- Coaching and mentoring
- Train-the-trainer
- Training delivery
- Training and mentoring
- Lesson planning
Certification
Certified Anti-Money Laundering Specialist
Timeline
AML Training Lead
Huntington National Bank
02.2022 - Current
AML Investigator I
Huntington National Bank
03.2018 - 02.2022
Problem Resolution Specialist
Huntington National Bank
09.2016 - 03.2018
Customer Service Representative
Huntington National Bank
02.2016 - 09.2016
Assistant Manager
Famous Footwear
08.2007 - 03.2017
Associate Of Arts - General Studies
Anoka-Ramsey Community College