Brianna DiOssi
Rancho Cucamonga,CA
Summary
Resourceful professional with extensive experience in customer service and file management. Demonstrated success in improving organizational efficiency through collaboration and strong organizational skills. Focused on achieving objectives and delivering measurable results.
Overview
20
20
years of professional experience
Work History
Behavioral Job Coach
Goodwill
Ontario, CA
08.2024 - Current
- Monitor client progress and provide ongoing support throughout employment.
- Advocate for special needs clients while fostering strong relationships with employers.
- Participate in team meetings to address client progress and concerns.
- Establish a learning-conducive environment using positive reinforcement strategies.
- Maintain accurate records of client interactions, including detailed progress notes.
Caregiver
In Home Supportive Services
Montclair, CA
09.2020 - 06.2025
- Assisted with daily living activities and personal care tasks.
- Administered medications as prescribed, ensuring compliance with health guidelines.
- Coordinated transportation for medical appointments and community outings.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
Claims Service Specialist
Allstate Insurance
Diamond Bar , CA
07.2005 - 08.2020
- Managed claims processing and documentation for diverse insurance policies.
- Reviewed and analyzed claim submissions to ensure compliance with company guidelines.
- Collaborated with adjusters to evaluate claim details and determine coverage eligibility.
- Assisted in resolving customer inquiries and disputes regarding claim status effectively.
- Provided training and support to new team members on claims procedures and systems.
Education
Some College (No Degree) -
Kairos University
Tustin, CA01-2027
Pharmacy Technician License -
Claremont Adult School
Claremont, CA12-2024
High School Diploma -
Buena Vista High
Chino, CA06-2002
Skills
- Record maintenance
- Time management
- Process optimization
- Administrative support
- Effective communication
- Detail orientation
Timeline
Behavioral Job Coach
Goodwill
08.2024 - Current
Caregiver
In Home Supportive Services
09.2020 - 06.2025
Claims Service Specialist
Allstate Insurance
07.2005 - 08.2020
Some College (No Degree) -
Kairos University
Pharmacy Technician License -
Claremont Adult School
High School Diploma -
Buena Vista High