Brianna Dobbins
Houston,Texas
Summary
Dynamic Retail Store Manager with a proven track record at T-Mobile, excelling in sales growth and team development. Expert in coaching and mentoring, I drive operational reliability and foster a competitive culture, achieving monthly sales targets and enhancing customer satisfaction through strategic planning and effective leadership.
Overview
9
9
years of professional experience
Work History
Retail Store Manager
T-Mobile
03.2025 - Current
- Led team in achieving sales targets through effective coaching and performance management.
- Make sure all store goals are being obtained monthly; ensure all experts are driving sales.
- Foster a competitive culture to drive my team members and keep them engaged.
- Tracked employee performance improvements over time.
- Ensure all inventory is accounted for by displaying operational reliability.
- Engage in third party marketing for events and networking opportunities.
In Home Expert
AT-T Corporate
04.2024 - 03.2025
- Lead with exceptional customer service at all times.
- Upsold AT&T products and services to enhance customer satisfaction and drive sales.
- Obtaining new and maintaining existing customer accounts with AT&T
- Right fit each customer to provide a solution while adding value.
- Make sure all metrics are being met monthly; ensure business is balanced.
- Maintained cleanliness of company vehicle daily.
Retail Store Manager
T-Mobile
03.2020 - 02.2024
- Monitor growth of each employee.
- Ensure all inventory is accounted for by displaying operational reliability.
- Make sure all store goals are being obtained monthly; ensure all experts are driving sales.
- Led team in achieving sales targets through effective coaching and performance management.
- Engage in third party marketing for events and networking opportunities.
Assistant Store Manager
T-Mobile
06.2018 - 03.2020
- Recruit, interview, and hire all sales personnel.
- Supervise a team of 7/8 employees.
- Evaluate sales personnel monthly and discuss target goals.
- Build loyal clientele through high-level of customer satisfaction.
- Implement & stay on top of promotions to increase store revenue.
- Handle all payroll and bookkeeping functions.
- Create schedule and consider all time-off request.
B2B specialist (Business assistant Manager)
T-Mobile
05.2017 - 03.2018
- Provide leadership to all of locations when it came to the business side of T-Mobile.
- Develop T-Mobile for business sales competitions to boost revenue each quarter.
- Evaluate sales personnel monthly and discuss target goals with RSMs & DMs. Managed 2 districts: 15 stores.
- Collaborated with teams to develop and implement process improvements.
- Organized marketing events to create more leads and opportunities.
Education
Real Estate courses
Real Estate School
Houston, Texas06-2021
Psychology & communications
Prairie View Agricultural and Mechanical University
Prairie View, TexasBasics
Lone star College
Houston, TexasSkills
- Sales leadership
- Sales growth
- Customer service
- Management
- Training & Development
- Coaching
- Scheduling
- Delegating work
- Operational reliability
- Strategic planning
- Reporting
- Organizational skills
- Commodity Trader
- Risk Management
- Market Analyst
Accomplishments
- 3x Presidents Club winner : Bahamas 19’, Jamaica 21’, Los Cabos 22'
- Apart of the HIT squad (Flew out to train upcoming stores in Northeast & Northwest region.) Philadelphia & New Jersey!
- Q4 Triple Crown winner
Languages
- English
- Advanced-Spanish
Timeline
Retail Store Manager
T-Mobile
03.2025 - Current
In Home Expert
AT-T Corporate
04.2024 - 03.2025
Retail Store Manager
T-Mobile
03.2020 - 02.2024
Assistant Store Manager
T-Mobile
06.2018 - 03.2020
B2B specialist (Business assistant Manager)
T-Mobile
05.2017 - 03.2018
Real Estate courses
Real Estate School
Psychology & communications
Prairie View Agricultural and Mechanical University
Basics
Lone star College