Brianna Dominguez
Crew Member At McDonald’s
Edinburg,TX
Summary
Dynamic professional with proven customer engagement skills from McDonald's, adept at multitasking and organization. Enhanced customer satisfaction by efficiently managing queues, reducing wait times by 30%. Demonstrated teamwork and collaboration, fostering a positive work environment. Skilled in cash handling and problem-solving, ensuring seamless operations and exceptional service delivery.
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Crew Member
McDonald's
Edinburg, TX
12.2024 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Office Intern/Technology Support Intern
Edinburg Consolidated Independent School District
Edinburg, TX
10.2022 - 04.2025
- Developed time management skills by prioritizing tasks effectively under tight deadlines.
- Sorted, organized, and maintained files.
- Supported daily operations, contributing to a well-organized and efficient work environment.
- Provided administrative support to staff members, ensuring smooth operations within the office.
- Handled incoming phone calls on high-volume, multi-line phone system.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Installed and configured software and hardware.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Developed and tested software solutions to meet customer needs.
Cashier
Junior’s Supermarket
Edinburg, TX
02.2022 - 10.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Cashier
Matt’s Building Materials
Pharr, TX
09.2020 - 01.2022
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Party Hostess
Jump Up For Fun
McAllen, TX
08.2018 - 03.2020
- Completed party checklist to confirm each party received contracted elements of party package.
- Delivered exceptional customer service by attentively listening to client concerns and promptly addressing issues that arose during events.
- Completed opening and closing checklists of facility to verify security of building, staff and parking area.
- Trained new Party Hostesses on company policies and procedures to maintain high-quality service standards.
- Streamlined party setup and breakdown processes for efficient event execution.
- Enhanced guest experience by providing attentive service and anticipating party needs.
- Arranged tables and seating to comfortably seat party guests.
- Coordinated with other staff members to ensure timely delivery of food, beverages, and entertainment options.
- Maintained a welcoming atmosphere with excellent interpersonal skills and friendly demeanor.
- Handled event logistics, including room setup, decoration arrangement, and guest seating management.
- Prepared and served meals, beverages and desserts to party guests.
- Managed event timeline effectively, ensuring all activities occurred as planned without delays or interruptions in the schedule.
Education
Associate of Science -
South Texas College
McAllen, TXBachelor of Science - Social Work
The University of Texas Rio Grande Valley
Edinburg, TX05-2027
High School Diploma -
Robert Vela High School
Edinburg, TX06-2017
Skills
Customer engagement
Customer engagement
Multitasking and organization
Time management
Teamwork and collaboration
Attention to detail
Food preparation
Safe food handling
Clear communication
Cleaning
Problem-solving
Cleaning and sanitizing
Beverage preparation
Cash handling
Menu memorization
Verbal and written communication
Food running
Order management
Task prioritization
Safety
Taking orders
Heavy lifting
Integrity and honesty
Crew leadership
Positive company representation
Valid Driver's license
Telephone etiquette
Point of sale operation
Point-of-sale transaction
Timeline
Crew Member
McDonald's
12.2024 - Current
Office Intern/Technology Support Intern
Edinburg Consolidated Independent School District
10.2022 - 04.2025
Cashier
Junior’s Supermarket
02.2022 - 10.2022
Cashier
Matt’s Building Materials
09.2020 - 01.2022
Party Hostess
Jump Up For Fun
08.2018 - 03.2020
Associate of Science -
South Texas College
Bachelor of Science - Social Work
The University of Texas Rio Grande Valley
High School Diploma -
Robert Vela High School
Address
1103 Opuntia Lane Edinburg, Texas 78541