BRIANNA DOMINICK
Lakewood,CO
Summary
Sales professional with focus on driving business growth and client acquisition. Adept at leveraging market insights to develop targeted outreach strategies and foster productive client interactions. Collaborative team player committed to achieving results and adapting to changing market dynamics. Proficient in lead generation, CRM management, and persuasive communication.
Overview
8
8
years of professional experience
Work History
Senior Sales Development Representative
CROWNPEAK
11.2022 - 09.2024
- Consistently exceeded quotas, generating $22.3M in new business pipeline
- Research target accounts, find key decision makers, create and execute personalized inbound and outbound campaigns (email, call, social selling) for multiple product lines
- Aligned with marketing to refine messaging and positioning for optimal prospect engagement
- Qualify, contact, and schedule inbound meetings through website and live chat
Inbound Sales Development Representative
CROWNPEAK
05.2021 - 11.2022
- Collaborated with Account Executives to transition qualified leads and opportunities, resulting in a 2.25x increased conversion rate
- Built and managed accurate sales pipeline to maintain high volume of activity
- Used data analytics to identify and track sales trends and develop actionable insights
- Utilized a consultative approach to understand customer pain points and effectively communicated the value proposition of SaaS products
Customer Relations / Rapid Rewards Senior Representative
SOUTHWEST AIRLINES
06.2016 - 05.2021
- Handled and de-escalated customer inquiries and complaints, achieving a 95% satisfaction rating
- Addressed, documented, and resolved customer account inquiries via phone and email
- Provided detailed performance reports for management review, facilitating data-driven decision making
- Developed strong interpersonal, analytical, and written skills to improve customer retention
- Trained and mentored new employees enabling faster onboarding and ramp time
Education
BBA - Business Management
The University of Texas At Arlington
03.2014
Skills
- Sales presentations
- CRM management
- Objection handling
- Strategic prospecting
- Cold calling
- Sales training
- Closing techniques
- Upselling strategies
- Pipeline development
- Email campaigns
- Sales enablement
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
Senior Sales Development Representative
CROWNPEAK
11.2022 - 09.2024
Inbound Sales Development Representative
CROWNPEAK
05.2021 - 11.2022
Customer Relations / Rapid Rewards Senior Representative
SOUTHWEST AIRLINES
06.2016 - 05.2021
BBA - Business Management
The University of Texas At Arlington
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