Brianna Donahue
Davenport,FL
Summary
Dynamic retail professional with extensive experience at The Walt Disney Company, excelling in cash handling and employee training. Proven ability to engage guests and enhance their experiences through exceptional service. A quick learner and enthusiastic team player, dedicated to creating memorable moments and driving sales success.
Overview
5
5
years of professional experience
Work History
Fantasyland Merhcandise Cast Member
The Walt Disney Company
Lake Buena Vista, FL
05.2024 - Current
- Training new cast members on store operations, register procedures, and stocking drinks and ice duties
- Engaged with guests daily, providing product recommendations based on needs.
- Created memorable experiences for guests through pin trading, distributing stickers and pixie dusting
- Directed guests efficiently to their next destinations throughout the store.
- Processed transactions at registers promptly while building rapport with guests.
Crystal Palace Seater
The Walt Disney Company
Lake Buena Vista, FL
10.2022 - 10.2023
- Trained new food and beverage cast members, fostering their development and success.
- Managed cash handling in money room, ensuring accurate processing of server transactions.
- Prepared mixed drinks following established recipes while complying with alcohol service guidelines.
- Maintained fully stocked bar areas with glasses, ice, garnishes, and beverages during shifts.
- Executed opening and closing duties, preparing Crystal Palace for daily operations.
Broadway Merchandise Seller
Creative Goods Merchandise
Manhattan, NY
04.2022 - 10.2022
- Sold merchandise at nine musicals, including The Music Man and MJ the Musical.
- Opened and closed registers efficiently at show’s conclusion.
- Ensured merchandise booths were clean, fully stocked, and organized.
- Engaged with theatre-goers to enhance their experience during performances.
Sales Associate
TJX HomeSense
Mohegan Lake, NY
01.2022 - 04.2022
- Trained in money room operations for accurate office fund management.
- Prepared money bags for next-day pickup, enhancing cash flow efficiency.
- Opened and closed 10 store tills daily, ensuring operational readiness.
- Balanced tills consistently to optimize performance throughout shifts.
- Executed cashier duties, including accepting payments and issuing receipts.
- Assisted guests in locating products, addressing inquiries, and providing product advice.
- Stocked shelves and organized displays to highlight specific items.
Sales Associate/Retail Keyholder
Marshalls
Mohegan Lake, NY
12.2020 - 05.2021
- Greeted guests and provided exceptional guests service.
- Executed cashier duties, including payment processing, receipt issuance, and cash handling. Greeted guests, delivering exceptional customer service during their shopping experience.
- Revamped sales floor displays to attract guest attention with new merchandise arrivals.
Education
High School Diploma -
Hendrick Hudson High School
MontroseSome College (No Degree) - Musical Theatre
Dutchess Community College
Poughkeepsie, NYSkills
- Cash handling and point of sale
- Enthusiastic
- Visual merchandising
- Employee training and engagement
- Public speaking
- Team collaboration
- Quick learning
Accomplishments
- Tri-M Music Honor Society 2017
- 1st place at in person Musical Theatre Jury Performance
- Broadway Debut March 2022 at Don't Tell Mama Theatre and Cabaret Bar
Timeline
Fantasyland Merhcandise Cast Member
The Walt Disney Company
05.2024 - Current
Crystal Palace Seater
The Walt Disney Company
10.2022 - 10.2023
Broadway Merchandise Seller
Creative Goods Merchandise
04.2022 - 10.2022
Sales Associate
TJX HomeSense
01.2022 - 04.2022
Sales Associate/Retail Keyholder
Marshalls
12.2020 - 05.2021
High School Diploma -
Hendrick Hudson High School
Some College (No Degree) - Musical Theatre
Dutchess Community College
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