Thomas Jaramillo
Summary
Detail-oriented and operations-driven professional with experience supporting high-volume, revenue-generating environments within nationally recognized organizations. Proven ability to track performance metrics, analyze promotional and sales data, manage complex workflows, reconcile financial discrepancies, and collaborate cross-functionally to ensure accurate execution in fast-paced settings. Experienced in monitoring operational trends and supporting data-informed decisions that impact customer acquisition, throughput, and revenue performance. Strong communicator with proficiency in Microsoft Excel and operational reporting systems. Seeking to build a long-term career in advertising sales operations within the media and entertainment industry, contributing to precise campaign execution, client delivery, and revenue integrity while helping bring impactful content to life in ways that create culturally meaningful experiences for audiences of all backgrounds.
Overview
8
8
years of professional experience
Work History
Attractions Cast Member
The Walt Disney Company – The Disneyland Resort
03.2025 - 08.2025
- Supported high-volume, customer-facing operations while maintaining rigorous compliance and execution standards, prioritizing accuracy, accountability, and service excellence in fast-paced environments.
- Tracked hourly and daily throughput metrics in Excel and communicated performance updates via Microsoft Teams and Slack to supervisors and management to support data-driven operational decisions.
- Monitored real-time performance against capacity benchmarks, proactively identifying discrepancies and escalating trends in daily management meetings to maintain efficiency and regulatory adherence (OSHA, DOSH, company standards).
- Completed daily Tier 1 and Tier 2 audits and executed structured compliance checklists to ensure operational integrity and adherence to safety and regulatory protocols.
- Collaborated cross-functionally with operations, entertainment, guest services, and leadership teams to coordinate seamless service delivery and uphold quality standards.
- Managed customer disputes and prepared incident documentation related to regulatory non-compliance, demonstrating discretion, professionalism, and strong attention to detail under pressure.
Store Associate (Level 6)
In-N-Out Burger
01.2018 - 08.2025
- Operated in a high-volume, high-revenue environment, tracking sales targets, speed-of-service metrics (window times), and customer satisfaction benchmarks to ensure performance goals were consistently achieved.
- Conducted end-of-day cash reconciliation and financial balancing using POS systems, identifying and resolving discrepancies to maintain revenue integrity and accountability.
- Supported community-based promotional marketing initiatives, engaging customers through event activations and tracking gift card distribution and redemption trends to assess customer acquisition impact, foot traffic patterns, and store-level revenue performance for a newly launched location.
- Analyzed localized performance trends and contributed insights used by management to evaluate staffing needs and operational adjustments based on promotional activity and traffic fluctuations.
- Led shift-level delegation and conflict resolution efforts, reinforcing execution standards and maintaining operational efficiency in fast-paced service environments.
Student Ambassador – Theatre Advising
California State University, Long Beach
01.2019 - 01.2021
- Delivered structured onboarding support to incoming students, translating academic requirements and institutional processes into clear, actionable guidance.
- Tracked attendance and engagement metrics in Excel, maintaining organized records and reporting participation trends to advising staff and faculty leadership.
- Coordinated informational sessions and facilitated cross-department communication between advising offices and faculty to ensure alignment on program requirements and student needs.
- Managed scheduling logistics and frontline communications with professionalism and discretion, supporting efficient workflow and consistent stakeholder messaging.
President & Vice President
Student Association of Theatre Arts
01.2018 - 01.2021
- Directed organizational planning, overseeing budgets, financial allocations, and event execution to ensure alignment with strategic goals and production timelines.
- Managed fundraising initiatives and monitored financial performance, maintaining accountability for revenue targets and expense tracking.
- Facilitated structured executive meetings, setting agendas and coordinating cross-team collaboration to meet performance deadlines and operational milestones.
- Led cross-functional teams across creative and administrative units, reinforcing accountability, clear communication, and disciplined execution.
Education
Bachelor of Arts - Theatre Arts
California State University, Long Beach
01-2021
Skills
- Microsoft Excel (data tracking, performance reporting, financial reconciliation), Word, and PowerPoint
- Point-of-Sale (POS) systems & end-of-day revenue balancing
- Process documentation, workflow coordination, and compliance tracking
- Cross-functional stakeholder communication (Teams, Slack)
- Performance under pressure
- Exceptional communication
- Strong problem solving
- Cash handling experience
Languages
Bilingual: English & Spanish
Timeline
Attractions Cast Member
The Walt Disney Company – The Disneyland Resort
03.2025 - 08.2025
Student Ambassador – Theatre Advising
California State University, Long Beach
01.2019 - 01.2021
Store Associate (Level 6)
In-N-Out Burger
01.2018 - 08.2025
President & Vice President
Student Association of Theatre Arts
01.2018 - 01.2021
Bachelor of Arts - Theatre Arts
California State University, Long Beach