Giovana Moura

• Operate the attraction ensuring the safety of all guests
• Deliver the best guest experience with knowledge of theme parks and attractions.
• Clear communication with coworkers.
• Attention to detail, while in tower position watch cameras all over the attraction and report any concerns to maintenance or responsible personnel.

• Help Custom and Border Protection officers to translate English into Portuguese
• Organize lines and communicate with passengers
• Track flights, first and last passenger of each flight.

As a Portuguese and English transcriber, I had to listen to pre recorded audios from Google improving its artificial intelligence by ensuring the accuracy and quality of the audio.

• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors