Summary
Overview
Work History
Education
Skills
Timeline
Generic
ALYSSA GRAHAM

ALYSSA GRAHAM

Orlando

Summary

Seasoned operations supervisor and trainer bringing demonstrated safety management and performance optimization skills gained during experience in fast paced settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Attractions Cast Member

Walt Disney World Resort
03.2024 - Current
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
  • Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
  • Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
  • Handled guest concerns and complaints with professionalism, empathy, efficiency, and effective problem-solving skills.

Training Specialist

Jeff Ellis Management
02.2024 - Current
  • Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Supported team development by providing constructive feedback to fellow lifeguards on performance improvements needed.
  • Implemented new training techniques that led to increased certification rates among course participants.
  • Contributed to a safer swimming environment by maintaining clean, organized, and hazard-free pool areas.

Lifeguard

Walt Disney World Resort
10.2023 - 03.2024
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Attentively monitored swimmers to identify distress.
  • Observed weather and water conditions and alerted visitors to potential dangers.
  • Entered water immediately to pull struggling swimmers to safety.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis to keep the pool show ready.

Operations Managerial Supervisor

Six Flags White Water
03.2019 - 08.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs, with courtesy.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Interviewed, hired and trained new employees for production positions.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Biology Intern

Georgia Aquarium
08.2022 - 12.2022
  • Handled specimens and conducted tests according to established protocols, keeping efficient records on all experiments.
  • Investigated living and environmental conditions of fish and mammals and determined solutions to habitat issues.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Education

Master of Science - Data Science

Bellevue University
Bellevue, NE
08.2025

Bachelor of Science - Biology

Kennesaw State University
Kennesaw, GA
07.2023

Skills

  • Management Training
  • Administrative Management
  • CPR/ Lifeguard Instructor
  • First Aid Certified
  • Blood Born Pathogens Certified
  • CPO Certified
  • Time Management
  • Conflict Management
  • Performance under pressure
  • Microsoft Office
  • Exceptional communication

Timeline

Attractions Cast Member

Walt Disney World Resort
03.2024 - Current

Training Specialist

Jeff Ellis Management
02.2024 - Current

Lifeguard

Walt Disney World Resort
10.2023 - 03.2024

Biology Intern

Georgia Aquarium
08.2022 - 12.2022

Operations Managerial Supervisor

Six Flags White Water
03.2019 - 08.2023

Bachelor of Science - Biology

Kennesaw State University

Master of Science - Data Science

Bellevue University

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