Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Estela Velazquez Saenz

DAVENPORT,FL

Summary

Seasoned in customer facing serving roles with a diverse background, including an essential role at The Walt Disney Company. Where visitor safety and experience are top priority. Excelled in high-pressure environments, demonstrating exceptional communication and problem-solving abilities. Trained and mentored new employees, upholding the standards and values of each company. Fluent in English and Spanish, adept at managing customer complaints and ensuring a high level of service.

Overview

11
11
years of professional experience

Work History

Attractions Cast Member

The Walt Disney Company
06.2019 - Current
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
  • Trained new attraction attendants on safety procedures and customer service tactics.
  • Engaged safety devices/protocols and monitored attraction during operation to reduce safety risks.

Shift Manager

McDonald's Restaurant
01.2017 - 05.2019
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees to maximize team performance and efficiency.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Managed staff hiring, training and supervision.

Certified Nursing Assistant

Whittier Rehabilitation Hospital
06.2013 - 06.2016
  • Delivered individualized patient care by recording vital signs, documenting observations, and administering treatments.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Followed directions of licensed nurses and doctors to administer medications and treatments.

Education

Associate of Arts - Economics

Valencia College
Orlando, FL
08.2025

Skills

  • Exceptional communication
  • Safety awareness
  • Queue management
  • Strong Work Ethic
  • Problem-solving abilities
  • Safety Precautions
  • Handling Customer Complaints
  • Training and mentoring
  • Adaptability and Flexibility

Languages

English
Spanish

Timeline

Attractions Cast Member

The Walt Disney Company
06.2019 - Current

Shift Manager

McDonald's Restaurant
01.2017 - 05.2019

Certified Nursing Assistant

Whittier Rehabilitation Hospital
06.2013 - 06.2016

Associate of Arts - Economics

Valencia College

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Estela Velazquez Saenz