Masai Dalton
Davenport
Summary
Dynamic professional with a strong work ethic and exceptional communication skills. Proven ability to enhance guest experiences through effective crowd management and safety awareness. Recognized for delivering outstanding service, consistently exceeding guest expectations in fast-paced environments. Additionally, A science professional with proven track record of enhancing student engagement and academic performance in science subjects. Known for fostering collaborative learning environment and consistently achieving educational goals. Reliable team player who adapts to changing needs, leveraging strong communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Attractions Cast Member
Walt Disney World Resort
Orlando, FL
02.2025 - Current
- Assisted guests with inquiries, enhancing overall guest experience and satisfaction.
- Facilitated safety protocols, ensuring compliance with Disney standards during attractions operation.
- Provided exceptional customer service by engaging with guests and addressing their needs promptly.
- Collaborated with team members to maintain cleanliness and organization of attraction areas.
- Operated ride systems following established procedures, contributing to smooth attraction experiences.
- Supported training initiatives for new cast members, fostering a collaborative work environment.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Monitored guest flow and managed crowd control effectively to enhance safety and enjoyment.
- Maintained safety standards by conducting regular inspections and addressing potential hazards promptly.
Childrens Science Educator
Walt Disney World Resort
Orlando, FL
06.2024 - 02.2025
- Developed engaging science curriculum aligned with educational standards and guest experience goals.
- Facilitated hands-on learning experiences for diverse groups, enhancing understanding of scientific concepts.
- Collaborated with team members to create immersive educational programs integrating Disney themes.
- Demonstrated willingness to accept feedback and make corrections based on advice from peers, parents, and principal.
- Encouraged student interest in Science, Technology, Engineering, and Mathematics (STEM) and participation in middle and high school.
- Implemented various teaching methods, resulting in increased student engagement and motivation.
- Utilized interactive technology to enhance lesson delivery and promote active participation among learners.
- Understood critical development years for adolescent minds and structured lessons to meet cognitive abilities.
- Enhanced scientific understanding by incorporating hands-on experiments and real-world applications into lessons.
Concierge
Walt Disney World Resort
Orlando, FL
01.2022 - 02.2023
- Delivered exceptional guest service by addressing inquiries and resolving issues promptly.
- Coordinated dining reservations, ensuring seamless experiences for guests at various onsite restaurants.
- Provided knowledgeable recommendations on attractions, entertainment, and events to enhance guest experiences.
- Managed VIP guest arrangements, including special requests and personalized services to exceed expectations.
- Collaborated with various departments to facilitate smooth operations and enhance overall guest satisfaction.
- Trained new team members on best practices for guest interaction and service excellence standards.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Bakery Assistant
Cole's Cakery
Tifton, GA
02.2021 - 01.2022
- Assisted in daily baking operations, ensuring adherence to quality standards and recipes.
- Managed inventory of ingredients, reducing waste through accurate tracking and ordering processes.
- Collaborated with team members to maintain cleanliness and organization of workspace.
- Prepared a variety of baked goods, demonstrating versatility in production techniques and flavors.
- Monitored oven temperatures and baking times, ensuring consistent product quality for customer satisfaction.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
Education
Master of Science - Biology
University of Central Florida
Orlando, FL12-2026
Skills
- Exceptional communication
- Tour guiding experience
- Performance under pressure
- Safety awareness
- Strong work ethic
- Interpersonal communication
Timeline
Attractions Cast Member
Walt Disney World Resort
02.2025 - Current
Childrens Science Educator
Walt Disney World Resort
06.2024 - 02.2025
Concierge
Walt Disney World Resort
01.2022 - 02.2023
Bakery Assistant
Cole's Cakery
02.2021 - 01.2022
Master of Science - Biology
University of Central Florida