Savannah George
Orlando,FL
Summary
Dynamic professional with a proven track record at Universal Orlando, adept in guest relations and safety assurance. Excels in high-pressure environments, leveraging strong problem-solving skills and a positive attitude to enhance customer satisfaction and safety. Skilled in emergency evacuation and customer service, consistently delivering solutions that exceed employer expectations.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
11
11
years of professional experience
Work History
Attractions Cast Member
Walt Disney World Resort
Lake Buena Vista , FL
07.2023 - Current
- Identified potential hazards within the attractions and reported them promptly to management.
- Organized supplies such as food items and merchandise for sale in the park's retail locations.
- Conducted regular inspections of rides and equipment making sure they are functioning properly.
- Reported any accidents or incidents occurring in the attraction areas immediately to management.
- Ensured that all safety protocols were adhered to at all times.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Assisted in training new Cast Members on policies and procedures related to their job duties.
- Maintained cleanliness of attraction areas including restrooms, queue lines, seating areas, gift shops.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Pulled down safety bars and secured riders according to specified attraction details.
Front Line Cast Member
Universal Orlando
Orlando, FL
06.2017 - 08.2021
- Offered suggestions to directors regarding roles, scenes and lines.
- Maintained personal appearance by meeting costume and makeup requirements.
- Greeted guests and answered questions regarding park rules and ride regulations.
- Maintained cleanliness around ride area, ensuring a pleasant environment for guests.
- Closed down rides with faulty equipment and notified supervisor.
- Ensured that all riders followed proper safety guidelines while riding.
- Provided physical assistance to visitors getting onto and off of rides.
- Communicated with fellow attendants to ensure smooth operation of rides.
- Resolved customer complaints in a professional manner.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
- Responded promptly to ride malfunctions, implementing emergency procedures when necessary.
- Handled guest inquiries and resolved complaints regarding ride experiences.
- Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
- Assisted guests with special needs, ensuring accessibility and safety.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Assisted with customer requests and answered questions to improve satisfaction.
Line Worker
Chipotle Grill
Pembroke Pines, Florida
02.2014 - 07.2016
- Separated products according to weight, grade and size of material to produce final product.
- Maintained clean worksite to avoid hazards from chemicals and fragile products.
- Cleaned up work area at end of shift to maintain a safe working environment for other employees.
- Sorted and packaged products to prepare for processing or shipment.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Attended regular training sessions to increase machine operating skills.
- Labeled finished products with appropriate information such as serial numbers or barcodes.
- Packed finished goods into correct packages or boxes.
- Prepared guest food to their standards and quality.
Education
High School Diploma -
West Broward High School
Pembroke Pines, FL06-2017
Skills
- Foreign language fluency
- Safety awareness
- Strong problem solving
- Cash handling experience
- Guest relations expertise
- Performance under pressure
- Tour guiding experience
- Attention to detail
- Conflict resolution
- Safety assurance
- Teamwork and collaboration
- Positive attitude
- Scheduling software
- Ride control operation
- Crowd security
- Emergency evacuation
- Self motivation
- Customer service
- Team building
- Teamwork
- Strong work ethic
- Physical strength
- Time management abilities
- POS systems
- Stress management
- Employee training
- Crowd management
- Excellent communication
- Issue resolution
Timeline
Attractions Cast Member
Walt Disney World Resort
07.2023 - Current
Front Line Cast Member
Universal Orlando
06.2017 - 08.2021
Line Worker
Chipotle Grill
02.2014 - 07.2016
High School Diploma -
West Broward High School