Madison Guy
Polk City,FL
Summary
Outgoing person elevating guest expectations by offering world-class service while promoting exciting amusement events and attractions. Offering proven guest service and cash handling experience in fast-paced environment to facilitate fun activities. Performs shift requirements in adherence to rules and safety procedures. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Attractions Cast Member
Walt Disney World Resort
10.2022 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Assisted in the smooth operation of attractions by efficiently managing wait times and crowd control.
- Maintained safety standards by conducting regular inspections and addressing potential hazards promptly.
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
Entertainer
SeaWorld Parks & Resorts
04.2022 - Current
- Enhanced audience engagement by incorporating interactive elements and timely humor in performances.
- Increased event attendance rates by promoting shows through various marketing channels, including social media and local print advertisements.
- Collaborated with event organizers to create tailored performances that aligned with their specific goals and themes.
- Developed unique acts for various occasions, ensuring a memorable experience for all attendees.
- Received numerous positive reviews from clients, resulting in repeat bookings and referrals for new gigs.
Debt Collector
Radius Global Solutions
10.2021 - 01.2022
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
Petroleum Supply Specialist
US Army
08.2018 - 03.2021
- Enhanced supply chain efficiency by implementing inventory management systems and streamlining processes.
Education
High School Diploma -
Sun Ed Highschool
Fort Lauderdale, FL03.2016
Skills
- Exceptional communication
- Technical proficiency
- Queue management
- Organizational skills
- Conflict resolution
- Sales techniques
- Merchandise handling
- First aid knowledge
- Positive attitude
- Guest relations expertise
- Safety awareness
- Decision-making abilities
- Attention to detail
- Interpersonal skills
- Multitasking abilities
- Tour guiding experience
- Event coordination
- Public speaking
- Performance under pressure
- Computer literacy
- Customer service orientation
- Foreign language fluency
- Cash handling experience
- Team collaboration
- Strong problem-solving
- Time management
- Social media savvy
- Creative thinking
- Crowd Security
- Flexible Schedule
- POS Systems
Timeline
Attractions Cast Member
Walt Disney World Resort
10.2022 - Current
Entertainer
SeaWorld Parks & Resorts
04.2022 - Current
Debt Collector
Radius Global Solutions
10.2021 - 01.2022
Petroleum Supply Specialist
US Army
08.2018 - 03.2021
High School Diploma -
Sun Ed Highschool
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