Alexes Garcia
Paramount,CA
Summary
Reliable employee who is committed to their work. Skilled in adapting to new changes and working well under pressure. Completes all tasks accurately and in a punctual manner. Dedicated to providing great customer service and becoming a great asset to the company. Offering hospitality and perseverance to the team.
Overview
2
2
years of professional experience
Work History
Attractions Cast Member
Disneyland Resort
02.2023 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Handled guest concerns and complaints with professionalism, empathy, and effective problem-solving skills.
- Nurtured a welcoming atmosphere for diverse guest populations through cultural sensitivity training application in daily interactions.
- Participated in ongoing training sessions to stay current on attractions knowledge, safety protocols, and customer service techniques.
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Maintained a high level of personal presentation according to company standards, ensuring a professional and approachable image at all times.
- Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
- Facilitated accessibility for guests with disabilities through proper assistance procedures according to company policies.
Retail Sales Associate
HomeGoods
11.2022 - 01.2023
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Issued receipts and processed refunds, credits or exchanges.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Connected with customers to support positive transaction experiences and address service concerns.
- Trained as cashier and provided back-up coverage to provide customers with optimal support.
- Moved heavy boxes and full merchandise bins up to 80 pounds in weight by maintaining physical strengths and stamina.
Crew Member
McDonald's
03.2022 - 09.2022
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Kept restaurant lobby, front counter and kitchen neat and clean throughout shift.
- Took and entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Organized and restocked supplies to support operations and team productivity.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Prepared food and drinks
Education
High School Diploma -
Paramount High School
Paramount, CA06.2022
Biology
Cerritos College
Norwalk, CASkills
- Teamwork and Collaboration
- Dependable
- Product Promotion
- Building Customer Loyalty
- Adaptable and Flexible
- Merchandising and Display
- Cash Handling
- Multitasking and Organization
- Time Management and Prioritization
- Foreign language fluency
- Performance under pressure
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Attractions Cast Member
Disneyland Resort
02.2023 - Current
Retail Sales Associate
HomeGoods
11.2022 - 01.2023
Crew Member
McDonald's
03.2022 - 09.2022
High School Diploma -
Paramount High School
Biology
Cerritos College