Elanna Grillo
Summary
Dynamic professional with extensive experience at Walt Disney World, excelling in guest relations and conflict resolution. Proven ability to enhance guest experiences through effective communication and teamwork. Proficient in Microsoft Office and adept at supervising teams to ensure compliance with safety standards, fostering a culture of inclusivity and cooperation.
Overview
5
5
years of professional experience
Work History
Attractions Cast Member
Walt Disney World
Bay Lake, FL
06.2022 - Current
- Supervise the flow and safety of an average of 50,000 Guests daily
- Operate heavy machinery safely and efficiently
- Optimize Guest experience through individualized interactions
- Provide generalized knowledge to Guests and Cast pertaining to the Walt Disney World Property
- Resolve and de-escalate delicate Guest situations
- Maintain the upkeep of our attractions show by reporting concerns to our Maintenance and Custodial partners
- Confidently provide knowledge and safety expectations for groups of over 450 Guests an hour
- Team with Merchandise partners to provide immediate Guest recovery
- Collaborate to maintain a culture of teamwork, inclusivity and cooperation
Team Member
Panera Bread
Winter Park, FL
11.2021 - 05.2022
- Welcomed customers, taking their orders, helping them have a great experience, and sending them off with a smile.
- Provided excellent customer service for guests while ensuring a clean, fast, and friendly café environment.
- Helped customers with questions or requests.
- Maintained cleanliness and organization of workstations and dining areas.
- Managed cash register transactions accurately while maintaining customer engagement.
Shift Lead
Crumbl Cookies
Winter Park, FL
03.2021 - 10.2021
- Supervising employees, assigning duties, and creating a shift schedule.
- Monitoring team performance and ensuring duties are performed efficiently.
- Managing employee requests and transgressions.
- Ensuring compliance with company policies, health, and safety standards.
- Coaching team members and training new staff.
- Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
- Handling customer issues and employee disputes.
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Assisted general manager with operations game plan and company initiatives implementation.
Education
Diploma -
Lake Howell High School
Winter Park05.2022
Skills
- Computer literacy
- Experience with Windows
- Experience with iOS
- Experience with Android
- Experience with Google platforms
- Microsoft Office certified
- Team collaboration
- Guest relations expertise
- Conflict resolution
Languages
English
Native/ Bilingual
French
Limited
Spanish
Limited
Timeline
Attractions Cast Member
Walt Disney World
06.2022 - Current
Team Member
Panera Bread
11.2021 - 05.2022
Shift Lead
Crumbl Cookies
03.2021 - 10.2021
Diploma -
Lake Howell High School