Brianna Duncan
Talladega
Summary
Dedicated warehouse professional with expertise in team collaboration, safety compliance, and customer service. Proven ability to optimize workflow while maintaining high standards. Detail-oriented individual experienced in warehouse operations and customer service. Known for effective problem resolution and communication skills, committed to enhancing team performance and ensuring customer satisfaction.
Overview
8
8
years of professional experience
Work History
NSE/ Honda Warehouse
NSE/Honda
Lincoln
01.2026 - Current
- Operated forklifts to transport materials within warehouse efficiently.
- Loaded and unloaded shipments from delivery trucks effectively.
- Assisted in maintaining cleanliness and order in the warehouse environment.
- Collaborated with team members to optimize workflow during busy periods.
- Followed safety guidelines to ensure a secure working environment for all staff.
- Inspected forklift daily before operating, corrected low fluid levels and followed operating procedures, guidelines and safety rules.
- Adhered strictly to safety regulations when operating machinery in order to prevent accidents or injuries.
- Communicated regularly with supervisors regarding daily tasks and progress.
- Communicated with supervisors regarding inventory levels and supply needs.
- Operated forklift to transport materials between loading, unloading, processing and storage areas.
- Collaborated with co-workers to complete projects efficiently while adhering to company policies and procedures.
- Stacked boxes onto pallets according to customer specifications for outbound shipments.
- Ensured that all pallets were properly labeled before being moved from one area to another.
- Picked and palletized orders to build delivery loads.
Put Away and Shipment
RWC Reliance Worldwide Corporation
Cullman
12.2024 - 01.2026
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Smokey Mountain Rehabilitation Nursing Home
Nursing home
Pigeon Forge
11.2025 - 12.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Cleaned guest rooms to maintain high hygiene standards and guest satisfaction.
- Replenished supplies and toiletries in designated areas for optimal guest experience.
- Maintained cleanliness in public areas, including lobbies and restrooms.
- Operated cleaning equipment such as vacuums and floor scrubbers efficiently.
- Followed safety protocols when handling cleaning chemicals and tools.
- Reported maintenance issues to management for prompt resolution and service continuity.
- Assisted team members with deep cleaning tasks during busy periods or special events.
- Organized storage areas for easy access to cleaning supplies and equipment.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Maintained a clean work area at all times by sweeping or vacuuming daily.
- Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
- Followed safety rules when handling cleaning chemicals according to OSHA regulations.
- Checked all equipment to ensure proper functioning prior to use.
- Transported trash to designated disposal areas.
- Stocked linen closets with fresh supplies of towels and linens.
- Emptied wastebaskets and replaced liners.
- Reported any maintenance issues to supervisor immediately.
- Adhered strictly to health regulations regarding sanitation practices in the workplace.
Days Inn
Hotel
Gatlinburg
10.2025 - 11.2025
- Cleaned guest rooms to maintain high hygiene standards and guest satisfaction.
- Replenished supplies and toiletries in designated areas for optimal guest experience.
- Maintained cleanliness in public areas, including lobbies and restrooms.
- Operated cleaning equipment such as vacuums and floor scrubbers efficiently.
- Followed safety protocols when handling cleaning chemicals and tools.
- Reported maintenance issues to management for prompt resolution and service continuity.
- Assisted team members with deep cleaning tasks during busy periods or special events.
- Organized storage areas for easy access to cleaning supplies and equipment.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Maintained a clean work area at all times by sweeping or vacuuming daily.
- Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
- Followed safety rules when handling cleaning chemicals according to OSHA regulations.
- Checked all equipment to ensure proper functioning prior to use.
- Transported trash to designated disposal areas.
- Stocked linen closets with fresh supplies of towels and linens.
- Emptied wastebaskets and replaced liners.
- Reported any maintenance issues to supervisor immediately.
- Adhered strictly to health regulations regarding sanitation practices in the workplace.
- Assisted with laundry duties as needed, including sorting, washing, drying and folding items.
Pirate Voyage
Pirate Voyages
Pigeon Forge
09.2025 - 10.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Delivery Driver
Dominos Pizza Inc.
Cullman
08.2025 - 09.2025
- Delivered pizzas promptly to customers in designated areas.
- Maintained vehicle cleanliness and ensured safe driving practices.
- Communicated effectively with team members for order accuracy.
- Collected payments and processed transactions efficiently.
- Assisted in inventory management and stock replenishment tasks.
- Followed food safety regulations during deliveries and storage.
- Adapted to changing delivery routes and traffic conditions quickly.
- Provided exceptional customer service during interactions at the door.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Housekeeper
Gatlinburg Town Square
Gatlinburg
07.2025 - 08.2025
- Cleaned guest rooms and common areas to maintain high standards of cleanliness.
- Replenished supplies and amenities in guest rooms and bathrooms daily.
- Reported maintenance issues to ensure prompt resolution for guest satisfaction.
- Assisted with laundry by washing, folding, and distributing linens efficiently.
- Organized cleaning supplies and equipment for effective use during shifts.
- Followed safety protocols while using cleaning chemicals and equipment properly.
- Collaborated with team members to streamline cleaning processes and tasks.
- Delivered exceptional customer service by responding to guest requests promptly.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied trash receptacles throughout the property.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Followed safety procedures when handling hazardous materials.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Ensured that all health standards were met during cleaning operations.
- Observed proper use of chemicals when cleaning various surfaces.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Returned rooms to occupant-ready status to satisfy future guests.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Scrubbed kitchen appliances, countertops and fixtures.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Provided information about hotel services upon request from guests.
- Organized closets with hangers for guests' clothing items.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Assisted in laundry services including washing, drying, and folding linens.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
Overnight Stocker
Walmart
Cullman
02.2025 - 05.2025
- Stocked shelves with products to ensure availability for customers.
- Organized backroom inventory for efficient access and management.
- Assisted in unloading trucks and sorting merchandise promptly.
- Maintained cleanliness and safety standards in stock areas.
- Trained new employees on stocking procedures and safety protocols.
- Organized shelves, racks and bins to ensure product availability.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Received and stocked merchandise in a timely manner.
- Picked up boxes and related trash from sales floor.
- Checked shelves in department to determine replenishment needs.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Followed instructions to properly arrange merchandise items.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Assessed floor displays to restock merchandise.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Used proper case cutting techniques to cut and sort stock loads.
- Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
- Maintained an orderly appearance at all times throughout the store.
- Identified and quickly handled spill clean-up.
Roller-coaster Operator
Dollywood Theme Park
Pigeon Forge
02.2025 - 03.2025
- Operated amusement rides safely for guest enjoyment and satisfaction.
- Ensured compliance with safety protocols and park regulations during operations.
- Conducted routine inspections on ride equipment for proper functioning.
- Assisted guests with ride entry and exit procedures for a seamless experience.
- Collaborated with team members to maintain cleanliness in designated areas.
- Responded to guest inquiries and provided information about park attractions.
- Monitored wait times and organized lines to enhance guest flow and safety.
- Participated in training sessions to improve operational skills and knowledge.
- Safely and carefully operated rollers and other equipment.
- Performed daily safety inspections of roller equipment.
- Cleaned all areas around the roller machines regularly to ensure a safe working environment.
- Communicated effectively with other team members to coordinate workflow processes.
Delivery Driver
FedEx
Pinson
11.2024 - 01.2025
- Navigated delivery routes efficiently to ensure timely package distribution.
- Loaded and unloaded packages following safety protocols and best practices.
- Communicated with customers to confirm delivery details and address concerns.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Utilized GPS technology to optimize routes and reduce delivery times.
- Collaborated with team members to streamline package handling processes.
- Recorded delivery information accurately for tracking and reporting purposes.
- Adapted quickly to changes in schedules due to traffic or weather conditions.
- Verifying delivery addresses, obtaining signatures from customers, and providing direction to customers regarding package delivery.
- Delivering packages in a timely manner while adhering to all traffic laws and regulations.
- Logged package delivery time in system for proof of delivery and to close orders.
- Carried heavy items from vehicle to customer building location.
- Drove delivery truck or van to transport orders.
- Navigated route to customer locations using GPS maps.
- Loaded and unloaded boxes and packages to move to and from vehicle.
- Transported and safely delivered items to prevent damage or loss.
- Communicating with dispatch personnel to receive instructions on daily routes or individual deliveries.
- Performing pre-trip inspections of assigned vehicles before starting routes.
- Assisted in loading delivery trucks with prepared packages.
- Maintaining records of deliveries using automated systems or logbooks.
- Resolving customer disputes relating to damaged goods or incorrect orders promptly and professionally.
DSP Direct Support Personel
The Arc of Central Alabama
Blountsville
02.2018 - 11.2024
- Assisted individuals with daily living activities and personal care needs.
- Developed individualized care plans to meet specific client needs and preferences.
- Supported communication between clients, families, and healthcare professionals.
- Implemented behavioral strategies to promote positive interactions and social skills.
- Monitored health conditions and reported changes to appropriate professionals.
- Organized recreational activities to enhance physical and mental well-being.
- Trained new staff on caregiving techniques and company protocols.
- Maintained accurate documentation of client progress and care provided.
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Developed positive relationships with families of special needs individuals.
- Administered medication when needed according to doctor's instructions.
- Observed, reported and documented patient status and care provided.
- Monitored physical and emotional health of clients.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Encouraged independence by teaching basic self-care tasks such as brushing teeth and washing hands.
- Assisted in the development of life skills such as communication and mobility.
- Offered emotional support during difficult times such as illness, hospitalization or bereavement.
- Provided companionship by engaging in conversation, playing board games or reading stories together.
- Transported clients to appointments or other destinations using a wheelchair accessible vehicle.
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Created individualized care plans based on each client's unique needs and abilities.
- Participated in team meetings to discuss client progress and share information about new treatment strategies.
- Collaborated with healthcare professionals regarding medical treatments and therapies.
- Attended conferences and workshops related to disability management techniques.
- Adapted existing programs to meet the specific requirements of each individual client.
- Kept up-to-date on the latest developments in the field of special education through continuing education courses.
- Facilitated communication between clients, family members and medical staff.
- Instructed clients on proper use of assistive devices such as wheelchairs, walkers.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Helped clients get in and out of beds and wheelchairs.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted clients with maintaining good personal hygiene.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Instructed family members on how to provide bedside care.
- Organized oral medications for clients following dosage and schedule requirements.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Education
Bachelor of Arts - Game Art
Full Sail University
Winter Park, FL06-2027
High School Diploma -
Childersburg High Scool
Childersburg, AL05-2010
Skills
- Team collaboration
- Problem resolution
- Friendly, positive attitude
- Task prioritization
- Dependable and responsible
- [Equipment] operation
Timeline
NSE/ Honda Warehouse
NSE/Honda
01.2026 - Current
Smokey Mountain Rehabilitation Nursing Home
Nursing home
11.2025 - 12.2025
Days Inn
Hotel
10.2025 - 11.2025
Pirate Voyage
Pirate Voyages
09.2025 - 10.2025
Delivery Driver
Dominos Pizza Inc.
08.2025 - 09.2025
Housekeeper
Gatlinburg Town Square
07.2025 - 08.2025
Overnight Stocker
Walmart
02.2025 - 05.2025
Roller-coaster Operator
Dollywood Theme Park
02.2025 - 03.2025
Put Away and Shipment
RWC Reliance Worldwide Corporation
12.2024 - 01.2026
Delivery Driver
FedEx
11.2024 - 01.2025
DSP Direct Support Personel
The Arc of Central Alabama
02.2018 - 11.2024
Bachelor of Arts - Game Art
Full Sail University
High School Diploma -
Childersburg High Scool