Brianna Eden
Oklahoma City
Summary
Compassionate and dedicated Certified Nursing Assistant (CNA) with hands-on experience providing personal in-home care for a patient with traumatic brain injury (TBI). Skilled in assisting with activities of daily living, monitoring patient conditions, and delivering patient-centered care with empathy and professionalism.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
Progressive Auto Insurance
Remote, Work From Home
05.2025 - 01.2026
- Managed over 50 inbound calls, providing exceptional customer support and resolving issues efficiently.
- Delivered exceptional customer service to enhance shopping experience and drive sales.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Developed customized insurance solutions to meet client needs and preferences.
- Educated clients on policy options, enhancing their understanding of coverage benefits.
Managing Agent
U.S. Insurance LLC
Lawton, OK
01.2024 - 05.2025
- Obtained underwriting approval by completing the application for coverage.
- Fostered productive relationships to create a pool of prospective clients from various sources through cold calling, networking, referrals, social media, and advertising.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Accomplished multiple tasks within established timeframes.
- Provided excellent customer service skills and appropriate diagnostic sales techniques to over 30 clients daily.
- Maintained detailed understanding of all insurance policies to be able to accurately inform customers.
- Identified and solicited sales prospects in agency databases, finalized sales, and collected necessary deposits.
Customer Service Representative
Omni Financial
Lawton, OK
07.2019 - 01.2024
- Achieved the highest expected loyalty goal while attracting new customers.
- Evaluated borrower financial profiles to determine loan eligibility and risk assessment.
- Organized customer information and account data for business planning and customer service purposes.
- Managed collections for overdue accounts, ensuring compliance with regulations and company policies.
- Handled customer inquiries and complaints in a professional and courteous manner.
- Managed a high-volume of incoming calls daily resulting in improved customer service efficiency.
- Coordinated over 300 collection calls per week to delinquent customers and verified compliance with debt collection laws and regulations.
Private Home Caregiver
Self Employed
07.2015 - 07.2019
- Provided daily care for a patient with traumatic brain injury (TBI).
- Assisted with activities of daily living (ADL's) bathing, dressing, grooming, and toileting.
- monitored vital signs and observed changes in condition.
- Assisted with mobility, transfers, and fall prevention.
Caregiver
Billings Fairchild
Billings, OK
12.2014 - 07.2015
- Provided compassionate care and support for clients, enhancing their daily living experiences.
- Assisted with personal hygiene and mobility, ensuring safety and comfort for all individuals.
- Collaborated with healthcare professionals to implement tailored care plans based on individual needs.
- Monitored client health conditions, reporting changes to appropriate medical personnel promptly.
Education
High School Diploma -
Ponca City Senior High School
Ponca City, Oklahoma05-2013
Skills
- Patient care and ADL's
- Collecting vital signs
- Bathing assistance
- Compassionate
- Basic life support
- Bedside manner
- Dressing assistance
- Safety precautions
- Mobility assistance
- Feeding assistance
- Patient lifting
- Maintain accurate and confidential client records
- Empathy
- Time management
Certification
- CNA - Certified Nursing Assistant LTC/HHA
- BLS CPR/First Aid
Timeline
Insurance Sales Agent
Progressive Auto Insurance
05.2025 - 01.2026
Managing Agent
U.S. Insurance LLC
01.2024 - 05.2025
Customer Service Representative
Omni Financial
07.2019 - 01.2024
Private Home Caregiver
Self Employed
07.2015 - 07.2019
Caregiver
Billings Fairchild
12.2014 - 07.2015
High School Diploma -
Ponca City Senior High School