YOLANDA GATES
Summary
Successful healthcare professional with over fifteen years' experience in the areas of Health Services Administration, Health Care Administration, billing, verification of insurance benefits, patient registration, medical terminology and documentation. Extensive knowledge of policies and procedures, patient confidentiality guidelines and medical record keeping.
Overview
19
19
years of professional experience
Work History
Insurance Sales Agent
Enhance
Miramar Beach, FL
09.2023 - 12.2023
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Office Manager
Advanced Dentistry of Plantation
01.2021 - 08.2023
- Manage all administrative aspects of a high-volume dental practice which includes ten staff members and three dentists
- Manage office-related cash and credit card transactions
- Recruit, interview, hire and train new staff.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
Recruiting Director
Aflac
12.2019 - 10.2020
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Supervisor
Invisalign
Boca Raton, FL
12.2018 - 04.2019
- Managed, trained, coached and motivated a team of seven sales associates and dental assistants
- Provided customers with Invisalign treatment plans including financial and provider options
- Acted as Manager on Duty in the absence of store managers
- Increased customer clientele
- Exceeded sales plan by 75% and financial loans by 25%
- Assisted with Grand Opening in Boca Raton, Florida.
Marketing Director
Robotics for All, Inc.
08.2017 - 12.2018
- Managed marketing communication for leading academic robotics (not-for-profit) at all grade levels
- Was responsible for the planning and execution of major events, for social media, email and print marketing
- Interacted with potential and actual donors and secured sizeable donations.
Office Manager
Dental Smile Therapy
05.2016 - 08.2017
- Scheduled patient appointments, verified insurance benefits and presented treatment plans
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Office Manager
Advanced Dentistry of Planation
02.2005 - 05.2016
- Managed administrative aspects of high-volume dental practice.
Education
Bachelor of Arts in Health Service Administration -
Keiser University
Fort Lauderdale, FL06.2011
Skills
- Interact positively with clients, patients, staff and management team
- Resolve problems quickly and efficiently
- Communicate effectively
- Interface with insurance companies to ensure maximum benefits for patients
- Certified X-ray Dental Assistant
- Manage finances as they relate to patient care
- ITero Dental Scanner - proficient in reading and interpreting scans
- Trained in state-of-the-art scheduling practices with The Scheduling Institute for three years (Jay Geier)
- Proficient in Microsoft Word, PowerPoint and Excel
- Experience with Eaglesoft dental software
- Dedicated to customer satisfaction and company success
Timeline
Insurance Sales Agent
Enhance
09.2023 - 12.2023
Office Manager
Advanced Dentistry of Plantation
01.2021 - 08.2023
Recruiting Director
Aflac
12.2019 - 10.2020
Supervisor
Invisalign
12.2018 - 04.2019
Marketing Director
Robotics for All, Inc.
08.2017 - 12.2018
Office Manager
Dental Smile Therapy
05.2016 - 08.2017
Office Manager
Advanced Dentistry of Planation
02.2005 - 05.2016
Bachelor of Arts in Health Service Administration -
Keiser University