Emily Gonzalez
Splendora,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Driven Sales Agent with experience establishing and expanding market presence and maximizing growth.
Overview
1
1
Language
7
7
years of professional experience
Work History
Insurance Sales Agent
Texas insurance agency
Splendora, TX
06.2023 - Current
- Educated clients on insurance policies and coverage options, enhancing their understanding and informed decision-making.
- Maintained accurate client records in agency management systems, ensuring
- compliance and facilitating smooth operations.
- Resolved client inquiries and issues with professionalism and efficiency.
- Built strong relationships with existing clients through exceptional service, leading to increased client retention.
- Verified accuracy of client documents by cross-checking with agency records. all documents were correctly filled out before submission.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Exceeded company sales goals for new policies.
Retail Sales Associate
International Shoppes
Houston, TX
07.2022 - 05.2023
- Assisted customers in product selection and provided personalized recommendations.
- Maintained inventory accuracy through regular stock checks and organization.
- Operated point-of-sale systems efficiently during peak shopping hours.
- Handled customer inquiries and resolved issues promptly and professionally.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Created price tags and merchandise signs for new items.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Participated in team meetings and training sessions.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Front Desk Receptionist
Beauty Elite Group
Houston, TX
07.2021 - 05.2022
- Assisted with inventory management of beauty products and supplies.
- Maintained cleanliness and organization of front desk area.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Optical Assistant
Eye trends
Kingwood, Texas
12.2019 - 05.2021
- Assisted customers with frame selection and lens options.
- Conducted preliminary eye exams using vision testing equipment.
- Scheduled appointments and maintained patient records efficiently.
- Ordered new frames, lenses, and contact lenses when needed.
- Demonstrated how to properly insert and remove contact lenses.
- Conducted vision screenings using specialized equipment.
- Cleaned and sterilized work surfaces before beginning each job.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Education
Colquitt County High School
Moultrie, GASkills
Dedicated Customer Service Representative experienced in establishing rapport with clients and maintaining customer satisfaction Contributed to company success through effective communication and a strong work ethic Focused on building relationships and supporting organizational goals within a collaborative team environment
Dedicated Customer Service Representative experienced in establishing rapport with clients and maintaining customer satisfaction Contributed to company success through effective communication and a strong work ethic Focused on building relationships and supporting organizational goals within a collaborative team environment
- Customer relationship management
- Problem solving
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Insurance Sales Agent
Texas insurance agency
06.2023 - Current
Retail Sales Associate
International Shoppes
07.2022 - 05.2023
Front Desk Receptionist
Beauty Elite Group
07.2021 - 05.2022
Optical Assistant
Eye trends
12.2019 - 05.2021
Colquitt County High School