Brianna Esplugas
Cutler Bay,FL
Summary
Dedicated and results-oriented professional with a strong background in data analytics, customer service, and communication. Proven track record of delivering exceptional results through strategic planning, creative problem-solving, and effective communication. Adept at collaborating with cross-functional teams to drive projects from conception to completion. Seeking to leverage expertise and skills to contribute to a dynamic organization.
Overview
6
6
years of professional experience
Work History
Client Relationship Coordinator
Bca Financial Services
Miami, FL
01.2021 - Current
- Processing itemized statements for patients/consumers as the extended business office of various hospital facilities and physicians' offices
- Running and creating various Excel reconciliation reports for collection accounts to research balances to further aid client's success
- Successfully managing an inbox for one of our largest clients and responding to client concerns timely
- Researching accounts within various client systems (Epic, HealthQuest, Meditech, etc.) to assist clients in finding resolution to patient complaints and disputes
- Communicating via email with clients to ensure patient satisfaction regarding insurance, Medicaid and Medicare, as well as a variety of quality of care concerns.
Lead Hostess and Bookkeeper
BJs Restaurant and Brewhouse
Miami, FL
05.2018 - 03.2020
- Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
- Managed staff by providing training, scheduling shifts, assigning duties, resolving conflicts and taking disciplinary action when necessary.
- Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.
- Ensured accuracy in all accounting entries and records.
- Resolved billing discrepancies with vendors or customers promptly.
Education
Bachelor of Science - Mass Communications
Miami Dade College
Miami, FLSkills
- Customer Service
- Data analysis/entry
- Team collaboration
- Strong written and verbal communication
- Excel, Microsoft Word, and Office Systems
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
Intern
Fairchild Tropical Botanic Garden, Coral Gables, FL
- Organized and kept laboratory clean
- Collected plants and samples within the garden to extract DNA in order to run PCR
- Assisted in a project for NASA named "Growing Beyond Earth" that resulted in being published as an author in a scientific Journal (Failure Testing: Analyzing Water Stress in Potential Space Crops Using a Smartphone Connectable Thermal Camera Technology by Florida State Horticultural Society)
Timeline
Client Relationship Coordinator
Bca Financial Services
01.2021 - Current
Lead Hostess and Bookkeeper
BJs Restaurant and Brewhouse
05.2018 - 03.2020
Bachelor of Science - Mass Communications
Miami Dade College
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