Brianna Estrada
Riverside,CA
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
9
9
years of professional experience
Work History
Apprenticeship Case Manager
California Family Life Center
Riverside
07.2024 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Collaborated with faculty, staff, community members and other stakeholders to ensure student success.
- Assisted students in researching potential colleges, scholarships, grants, financial aid opportunities and other resources.
- Provided crisis intervention support for clients in emergency situations.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Maintained up-to-date case records with case activity status.
- Organized college admissions information sessions for parents and students.
- Coordinated visits to various colleges and universities with prospective students.
Supervisor
The Home Depot Inc
Riverside, CA
03.2020 - 07.2024
- Established and enforced clear goals to keep employees working collaboratively.
- Coordinated employee schedules according to shift changes and availability.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Behavior Therapist
ICAN-B
Riverside, CA
07.2018 - 03.2020
- Adhered to ethical standards set by governing bodies such as the American Psychological Association.
- Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
- Maintained objective session notes and accurate records to organize, model and review behavior as well as progress information.
- Educated families about their child's diagnosis and appropriate intervention strategies to use at home.
- Implemented behavior intervention plans to motivate and help clients reach highest potential.
- Maintained safe, organized and therapeutic environment to enhance patient comfort.
- Directed at-home therapy exercising drills to invoke children to develop math, verbal and writing skills.
- Tracked client behavior by reviewing behavior incident reports and creating and adjusting behavior management plans.
- Monitored client progress through data collection and analysis.
CNA
Community Care On Palm
Riverside, CA
02.2018 - 01.2019
- Supplied, collected and emptied patient bedpans on frequent basis.
- Transported residents within the facility as needed.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Helped residents walk with or without self-help devices.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Manager
Chipotle Grill
Riverside, CA
01.2016 - 07.2018
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Minimized staff turnover through appropriate selection, orientation and training.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Bachelor of Arts - Psychology
CSU San Bernardino
San Bernardino, CA12-2023
Associate of Arts - Psychology
Riverside City College
Riverside, CA12-2020
Master of Arts - Forensic Psychology
The Chicago School of Professional Psychology
Anaheim, CASkills
- Schedule Development
- Business Development
- Operations Management
- Strategic Planning
- Staff Management
- Goal-Oriented
Languages
Spanish
Professional
Timeline
Apprenticeship Case Manager
California Family Life Center
07.2024 - Current
Supervisor
The Home Depot Inc
03.2020 - 07.2024
Behavior Therapist
ICAN-B
07.2018 - 03.2020
CNA
Community Care On Palm
02.2018 - 01.2019
Manager
Chipotle Grill
01.2016 - 07.2018
Bachelor of Arts - Psychology
CSU San Bernardino
Associate of Arts - Psychology
Riverside City College
Master of Arts - Forensic Psychology
The Chicago School of Professional Psychology
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