Brianna Evelyn Alvarado
Bronx
Summary
Dependable and adaptable professional with extensive hands-on experience in customer service, sales, and front-line support. Bilingual in English and Spanish, with a strong ability to communicate effectively, solve problems, and thrive in fast-paced team environments. Highly organized and skilled at managing multiple priorities while maintaining a positive attitude. Committed to taking on additional responsibilities to achieve team goals and drive overall success.
Overview
4
4
years of professional experience
3
3
Certifications
1
1
Language
Work History
Beauty Advisor / Customer Service
Sephora
09.2024 - 01.2025
- Assisted customers with product selection and recommendations
- Handled transactions and resolved inquiries quickly
- Built positive customer relationships in a high-volume setting
Lifeguard
URBN Playground
09.2023 - 04.2024
- Monitored pool areas to ensure guest safety
- Provided emergency response and CPR when necessary
- Maintained a clean and secure recreational space
Sales Specialist / Customer Service
Epicerie by Daniel Boulud
06.2022 - 08.2023
- Delivered personalized customer service in a fast-paced environment
- Managed point-of-sale operations and special requests
- Helped maintain store presentation and inventory accuracy
Customer Service Representative
Summer Youth Employment Program (SYEP)
07.2021 - 08.2021
- Supported client services and responded to inquiries
- Gained experience working in a team-oriented environment
Education
Associate in Business Administration - Business Administration
Borough of Manhattan Community College (BMCC)
New York, NY06-2026
International Business
Pontificia Universidad Madre y Maestra
Skills
- Fluent in English and Spanish
- Customer service & client relations
- Strong written and verbal communication
- Time management & adaptability
- Conflict resolution & problem-solving
- Proficient with Microsoft Office and basic office systems
- Team-oriented and dependable
Customer engagement
Upselling strategies
Additional Info
- Available for immediate hire
- Flexible with schedule and open to part-time or full-time roles
- CPR certified
- Strong interpersonal skills and team mindset
- Social Media Marketing Certification
Certification
Social Media Marketing Social Media Marketing HubSpot Academy
Timeline
Bookkeeping Basics Bookkeeping Basics Intuit
08-2025
ADP Total Rewards & the Role of Compensation & Benefits
08-2025
Social Media Marketing Social Media Marketing HubSpot Academy
05-2025
Beauty Advisor / Customer Service
Sephora
09.2024 - 01.2025
Lifeguard
URBN Playground
09.2023 - 04.2024
Sales Specialist / Customer Service
Epicerie by Daniel Boulud
06.2022 - 08.2023
Customer Service Representative
Summer Youth Employment Program (SYEP)
07.2021 - 08.2021
Associate in Business Administration - Business Administration
Borough of Manhattan Community College (BMCC)
International Business
Pontificia Universidad Madre y Maestra
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