Brianna Fabrizio
Rochester,MA
Summary
Courteous Spa Attendant with 3 years of experience maintaining organized, clean premises, replenishing supplies and answering client inquiries. Personable and coordinated individual with in-depth knowledge of guest safety and operational standards for spa operations. Committed to building positive relationships with guests to promote satisfaction and repeat business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Spa Attendant
Mirbeau Inn & Spa
09.2020 - Current
- Carried out regular tours of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Set up lockers with robes and slippers to prepare guests for massages, facials, manicures and pedicures.
- Greeted guests and escorted to correct treatment rooms.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Provided 45 guests with a tour of the spa, swimming pool and fitness center to explain benefits of services and membership privileges, boosting memberships 10%.
Hostess
Olive Garden Restaurant
02.2022 - 12.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
No Degree - Aesthetician
Spa Tech Institute - Plymouth
Plymouth, MA08.2023
Skills
- Company Guidelines
- Knowledge Base
- Complex Problem-Solving
- Opening and Closing Procedures
- Providing Feedback
- Sterilization Standards
Certification
- Esthetician License - January 3rd to August 3rd of schooling.
Timeline
Hostess
Olive Garden Restaurant
02.2022 - 12.2022
Spa Attendant
Mirbeau Inn & Spa
09.2020 - Current
No Degree - Aesthetician
Spa Tech Institute - Plymouth
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