Joe Whelan
Newport Beach
Summary
PROFESSIONAL SKILLS Ability to prioritize and break-down large projects in order to effectively tackle them. Organizing and implementing systems/strategies into small teams to improve quality and efficiency of work. Ability to use all Microsoft and Google applications. 46 words per minute with 98% accuracy typing.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Spa Attendant and Department Trainer
Montage Laguna Beach
01.2022 - Current
- Training new employees to meet Forbes Travel Guide’s 5 star standards, as well as maintaining and/or improving standards with current employees.
- Collaborated with management team, promoting efficient and effective coatroom operation.
- Conducted locker room tours and provided information and directions.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
Executive Assistant
The Pacific Financial Group
01.2021 - 09.2022
- Scheduling, reviewing, prioritizing and responding to emails, answering and returning phone calls, organizing documents, maintaining records, handling any personal needs, coordinating and setting up meetings, taking notes at meetings and any other administrative tasks that help the executive team perform their jobs efficiently.
Banquet Server
Caliente Southwest Grill
01.2019 - 12.2021
- Serves guests with food and refreshments with an upbeat and friendly attitude
- Provides information on food and beverage selections
- Presents ordered choices in an efficient manner
- Maintains dining ambiance with an enthusiastic attitude
- Assistance with planning, preparation, and clean up, including setting up and packing away tables, table cloths, place settings, and buffets
- Support other staff to ensure guest satisfaction
- Adhere to safety and quality regulations.
Handyman Apprentice
Halloway Construction
01.2018 - 09.2021
- Performs a range of maintenance duties for homeowners and businesses
- Duties include appliance installation and maintenance, basic carpentry, drywall removal, demolition, electrical tubing, flooring, painting, pressure washing, and roofing.
Education
Economics
Saddleback College
Mission Viejo, CAHigh School Diploma -
Newport Harbor High School
Costa Mesa, CA2021
Skills
- Stock Replenishment
- Facility Maintenance
- Guest Relations
- Company Guidelines
- Standards Compliance
- Customer Needs Assessments
- Opening and Closing Procedures
- Staff Management
- Microsoft Excel
- Supply Inventory Management
- Active Learning
Accomplishments
- Supervised team of 6 staff members.
- Achieved Forbes travel 5 star rating by supervising and maintaining top tier staff operation.
- 2019 & 2020 NSSA Varsity State Champion
Certification
- Series 65 License - 2023
Timeline
Spa Attendant and Department Trainer
Montage Laguna Beach
01.2022 - Current
Executive Assistant
The Pacific Financial Group
01.2021 - 09.2022
Banquet Server
Caliente Southwest Grill
01.2019 - 12.2021
Handyman Apprentice
Halloway Construction
01.2018 - 09.2021
Economics
Saddleback College
High School Diploma -
Newport Harbor High School
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