Brianna Felicetta
Trinity,FL
Summary
Hardworking and highly-motivated individual with a desire to expand my knowledge. Skilled at remaining organized and resolving issues while working under pressure. Proficient at rapidly understanding new concepts and has a strong inclination for problem solving and conducting research.
Overview
6
6
years of professional experience
Work History
Client Scheduling Associate
Veritext
Tampa, FL
03.2022 - Current
- Coordinate scheduling needs utilizing advanced software.
- Maintain collaboration with internal teams to ensure seamless execution of tasks.
- Maintaining confidentiality and security protocols to ensure the safety of sensitive information.
- Participant in meetings and trainings to remain knowledgeable about company updates, resources, and client needs.
- Analyzing legal documents to reflect and confirm services needed.
- Obtaining and evaluating urgent requests and conflicts and providing resolutions.
Assistant
Michael Musetta & Associates, Inc.
Tampa, FL
06.2019 - 03.2022
- Responsible for providing efficient scheduling of various services.
- Ensured precision while managing requests to minimize errors and optimize client satisfaction.
- Utilized software to process and deliver multiple transcripts daily.
- Maintained confidentiality protocols relevant to office policies.
- Managed the compilation of deposit slips.
Customer Service. Bagger and Cashier
Publix
Odessa, FL
04.2018 - 11.2019
- Executed the trained bagging process to ensure that safety of purchased goods.
- Managed various methods of transactions.
- Provided exceptional customer service by addressing and resolving issues.
- Stocked shelves and displays optimizing the availability of products.
- Implemented sanitation protocols throughout various departments within the store.
Education
Bachelor's Degree - Criminal Justice: Homeland Security
Saint Leo University
33701 County Road 52, St Leo, FL 3357401-2024
Associate's Degree - Criminal Justice: Homeland Security
Saint Leo University
33701 County Road 52, St Leo, FL 3357405-2022
Skills
- Complex Problem-Solving
- Data Processing
- Data Research and Validation
- Analytical Thinking
- Evidence-Based Decision Making
Societies
- Omega Nu Lambda
- Delta Nu
Languages
Spanish
Limited
Timeline
Client Scheduling Associate
Veritext
03.2022 - Current
Assistant
Michael Musetta & Associates, Inc.
06.2019 - 03.2022
Customer Service. Bagger and Cashier
Publix
04.2018 - 11.2019
Bachelor's Degree - Criminal Justice: Homeland Security
Saint Leo University
Associate's Degree - Criminal Justice: Homeland Security
Saint Leo University
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