Brianna Fernandez
Cotton On Group
Glendale,NY
1
year of professional experience
Energetic and dependable individual with strong leadership skills and knack for fostering positive team dynamics. In-depth understanding of retail operations coupled with proficiency in inventory management and customer service. Dedicated to driving sales performance and ensuring efficient, customer-focused environment.
Work History
Keyholder Manager
3 Months- Opened and closed store, securing cash, keys, and alarm procedures.
- Supervised sales floor operations, maintaining service standards and team accountability.
- Processed transactions accurately through POS systems and handled cash reconciliation.
- Supported visual merchandising updates to align product presentation with brand standards.
- Trained team members on store procedures, customer service, and opening routines.
- Resolved customer concerns promptly, protecting service quality and store reputation.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Brand Ambassador
7 Months- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
- Assisted customers with product selection, sizing, and checkout transactions.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved sales goals by promoting credit card and customer account sign-ups while providing excellent customer service.
Brand Ambassador
3 Months- Delivered friendly customer service, creating positive in-store experiences and supporting product discovery.
- Promoted brand values through confident product knowledge and genuine customer engagement.
- Operated point-of-sale systems accurately, processing transactions and supporting smooth checkout flow.
- Supported teamwork during busy periods, adapting quickly to shifting priorities and store needs.
- Maintained store organization and visual merchandising standards, ensuring merchandise was properly stocked, displayed, sized, and easy for customers to find.
- Increased sales by providing excellent customer service and assisting customers with product selection.
Gateguard
1 Year 3 Months- Welcome and grant entry to pool guests courteously and professionally.
- Validate identification, permitting pool access exclusively to authorized individuals.
- Vigilantly observe the pool area for any irregularities or potential risks.
- Uphold a hygienic and secure environment for all pool attendees.
- Enforce pool guidelines and protocols.
- Promptly report any incidents or accidents to the pool manager.
- Maintain a safe, clean, and organized workstation.
Education
High School Advanced Regents Diploma
Associate of Science - Criminal Justice
Skills
Excellent communication and interpersonal skills
Dependable and punctual
Ability to work independently and as part of a team
Basic cleaning and maintenance
Customer service experience
Team management
Fluent in Spanish
Adaptability and flexibility
Timeline
Keyholder Manager
Cotton On Group
07.2026 - CurrentRead More
Brand Ambassador
American Eagle Outfitters, Inc
01.2026 - 08.2026Read More
Brand Ambassador
Cotton On Group
10.2025 - 01.2026Read More
Gateguard
West Side Tennis Club
06.2025 - 09.2026Read More
Queens Metropolitan High School
High School Advanced Regents Diploma
Read More
Queensborough Community College
Associate of Science from Criminal Justice
Read More