Brianna Ferrara
Phoenix,AZ
Summary
Dedicated and ethical professional with a strong commitment to respect and integrity, employing sound judgment. Demonstrates a proven ability to follow complex instructions, solve problems, and manage multiple priorities. Drives efficiency and fosters collaboration to promote team productivity and cohesiveness, while effectively leading diverse groups through established protocols. Utilizes interpersonal skills and leverages technology optimization to deliver exceptional customer service and surpass performance targets. Committed to driving positive change and cultivating sustainable relationships with teams, consistently creating positive experiences for patrons.
Overview
18
18
years of professional experience
Work History
POLITICAL COMMUNITY CANVASSER
WORKER POWER.
09.2020 - Current
- Raised awareness for key political campaigns by distributing informative materials and engaging in persuasive conversations with residents.
- Lead a team of 15 canvassers in the field.
- Conducted thorough research on policy positions, candidates, & ballot measures to provide accurate information during discussions with the public.
- Utilized data-driven strategies to target specific demographics for increased voter outreach effectiveness.
- Maintained accurate records of interactions with constituents to inform future campaign strategies and improve overall efficiency.
- Assisted in training new canvassers, providing guidance on best practices for successful outreach efforts.
PARTNER
STEWARTS SHOPS.
05.2022 - 08.2022
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Processed transactions quickly, reducing customer wait times.
- Enhanced safety and cleanliness of facility with thorough daily inspections and maintenance tasks.
- Updated pricing information on both fuel pumps and in-store products to reflect current rates.
- Trained new employees on operational procedures, enhancing team performance.
- Improved efficiency by organizing merchandise and restocking shelves, ensuring products were easily accessible.
- Removed safety hazards, soiled items, and trash from customer areas.
- Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Facilitated sales of services and goods.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
SECURITY OFFICER
SYRACUSE HANCOCK INTERNATIONAL AIRPORT.
10.2016 - 09.2020
- Adherence to local vehicle and traffic laws, issuing tickets for infractions, and providing guidance to vehicles located in passenger pick-up areas
- Collaborated with law enforcement agencies on investigations, ensuring smooth coordination and efficient information sharing.
- Managed access control systems to ensure only authorized personnel could enter restricted areas of the airport.
- Provided exceptional customer service to passengers, addressing their concerns while maintaining a professional demeanor during security procedures.
- Reduced potential threats by promptly responding to and resolving security incidents and emergencies.
- Improved overall airport safety by participating in regular training exercises to stay current on emerging threats and security best practices.
- Protected sensitive information from unauthorized disclosure through careful handling of classified materials and adherence to confidentiality policies.
- Conducted routine patrols around airport premises, identifying any vulnerabilities or safety hazards requiring immediate attention.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Elevated situational awareness through diligent surveillance of CCTV cameras, proactively identifying unusual activities or behaviors indicative of potential threats
SECURITY OFFICER
NATIONAL GRID.
01.2015 - 10.2018
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Responded quickly to incidents and assessed active situations for security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Issued access cards to authorized personnel to monitor access points.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
ASSISTANT MANAGER/SHIFT SUPERVISOR
LINDT & SPRUNGLI.
05.2007 - 03.2014
- Expense Control (sampling, damages,supplies, etc.)
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Bachelor of Science - Criminal Justice, Concentration in Homeland Security
Cazenovia College
Cazenovia, NY05-2010
Skills
- Retail operations
- Inventory control
- Customer relations
- Team building and leadership
- Stock management
- POS systems operations
- Hiring and training
- Loss prevention
- Employee scheduling
- Surveillance monitoring
- Incident reporting
- Threat detection
- Access control
- Policy enforcement
- Emergency preparedness
- Daily reporting
- Cash handling
- Retail merchandising
- ID verification
- Inventory management
- Conflict resolution
- Coaching and mentoring
- Schedule management
Educationandlicenses
- B. S., Criminal Justice, Concentration in Homeland Security, Cazenovia College, 2010
Timeline
PARTNER
STEWARTS SHOPS.
05.2022 - 08.2022
POLITICAL COMMUNITY CANVASSER
WORKER POWER.
09.2020 - Current
SECURITY OFFICER
SYRACUSE HANCOCK INTERNATIONAL AIRPORT.
10.2016 - 09.2020
SECURITY OFFICER
NATIONAL GRID.
01.2015 - 10.2018
ASSISTANT MANAGER/SHIFT SUPERVISOR
LINDT & SPRUNGLI.
05.2007 - 03.2014
Bachelor of Science - Criminal Justice, Concentration in Homeland Security
Cazenovia College
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